Water Payment Assistance

The ICB Assistance Program helps customers pay their bills. Each year up to 12.5% of the penalty fees paid by retail water and sewer customers are set aside to support this program. Kent County Community Action (KCCA) helps us manage this program.

Our program helps with water/sewer bill payments. But we can't help with reconnect fees or deposits.

Eligibility Requirements

To be eligible for this program you must:

  • Be a Grand Rapids Water/Sewer System customer.
  • Must meet the income guidelines.
  • Provide a copy of the City of Grand Rapids Water and Sewer utility bill they are responsible to pay.
  • Be a property owner and the principal resident of the property or a legal tenant of the property.
  • Be in delinquency status and/or already have your service shut off.

Contact KCCA to find out if you qualify for help with your payments.

KCCA is located in the Kent County Human Services Complex

Kent County Human Services Complex

121 Franklin St SE

Grand Rapids, MI 49507

Phone: 616-632-7950

Other Agencies

Don't qualify for help from KCCA? Contact the United Way at 211. They can connect you to other agencies that may be able to help.