View Current or Past Water Bills

We have transitioned to a new printing and customer portal vendor; your water bills are available in the following locations:

• Bills issued on or before March 27, 2026: Available in eServices through March 2027.
• Bills issued after March 27, 2026: Available in our new customer portal, InfoSend. 

     Use GRPayIt to view your account balance, make payments, manage payments, enroll in or cancel paperless billing, and allow multiple users to access and manage the same account.  

     For assistance with enrollment, download the Customer Portal User Guide for step-by-step instructions. 

Step 1: Sign in or Enroll in InfoSend

If you’re a first-time user, you’ll need to enroll using your water account number. Enter your account number, which begins with the uppercase letters "WS" followed by seven numbers (WSXXXXXXX). You can find it in the upper-right corner of your paper bill.

Can’t find your account number? Give us a call – we’re happy to help.

If you’ve already created a profile, simply sign in.

Step 2: View and Manage Your Account(s)

After signing in, you’ll see the Account Overview page, which displays all water accounts linked to your profile.

• To add another, click the + (plus) icon. 
• To remove an account from your profile, call 311 or email us at water@grcity.us. 

Important: InfoSend only allows one user per account. We recommend that the primary account holder create and manage the login.

Visit our Customer Portal Frequently Asked Questions (FAQs) page to learn more about managing your account(s). 

Step 3: View Your Billing History

Select Billing History to view your current and previous bills.

If you have multiple accounts linked to your profile, use the account drop-down menu to switch between them.