image of the Grand River flowing through downtown Grand Rapids with the city skyline in the background

City of Grand Rapids

Water and Sewer Services

Water and Sewer Services

Customer Account

Paying Your Water Bill

Learn more about how the City bills for water and sewer services

Service Area Map

View a map of the areas we serve and the retail and wholesale customers.
Water Quality

Start Water Utility Services

Get started with water and sewer services to your property.
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Stop Services

Stop water and sewer services at your previous property and close your account.

Non-Domestic User Survey

All commercial and industrial accounts require a Non-Domestic User Survey to be
completed in full and submitted with the Water/Sewer Utility Agreement.

Grand Rapids Water System Rules and Regulations

Read the full policy of rules and regulations for the Grand Rapids Water System that includes customer billing, roles and responsibilities, and industrial use of the water system. Many questions can be answered with this document.
Water System logo

Grand Rapids Water System

The City of Grand Rapids is a regional provider of water to municipalities in Kent and Ottawa counties. We serve a population of approximately 280,000 and cover a service area of 137 square miles. We call this system the Grand Rapids Water System.

Wastewater and Stormwater

Our Water Resource Recovery Facility collects and treats an average of 40 million gallons of wastewater a day! The Environment Services Department of the City of Grand Rapids also oversees stormwater management, green infrastructure, and air quality in the City.

Issues with your Water or Sewer Service?

Report it to 311 Customer Service by calling 311 or 616.456.3000

Report an Issue