Risk Management

The City of Grand Rapids Risk Management Office serves to protect the City’s financial and human assets in efficient and cost-effective manners. This includes providing employee safety and equipment training, ergonomic and workstation evaluations, workers’ compensation benefits for City employees, liability claims management and managing the City’s property and liability insurance coverages.

If you need to file a claim against the City of Grand Rapids, are seeking information on claims, or need to report a safety concern, please see the options below for further information.

File a Claim

If you believe you experienced property damage or personal injury caused by City infrastructure, operations, or staff, you may file a claim with the City of Grand Rapids Risk Management Division for review. Claims must include supporting documentation such as photos, reports, and repair estimates. Once submitted, the City will investigate and evaluate the claim to determine whether it is eligible for compensation. Filing a claim does not guarantee reimbursement, and some types of damage may not be covered.

For full instructions and to submit a claim, please visit the City’s official claim filing page below:

File a Claim with the City

Report an Issue

To report a non-emergency issue in Grand Rapids — such as a pothole, graffiti, abandoned vehicle, broken streetlight, or other neighborhood concern — you can contact the City’s GR311 Customer Service center. Residents can submit reports online, through the grcity311 mobile app, or by calling 311 (or 616-456-3000) during business hours. Provide as much detail as possible, including the location and a photo if available, so the appropriate city department can respond and track the status of your request. You can also report an issue at the link below

Report an Issue

Report Damage to City Property

If you see damaged city-owned property in Grand Rapids, such as potholes, broken street signs, damaged sidewalks, or malfunctioning streetlights, you should report it through the City’s 311 service. Residents can submit reports by calling 311, using the GR311 mobile app, or filing an online request below. Providing the exact location and photos, if possible, helps the city respond more quickly. For urgent safety hazards or emergencies, call 911 instead.

Report an Issue

Report Fraud

WORKERS COMPENSATION FRAUD

If you know of or suspect a City of Grand Rapids employee is committing workers’ compensation fraud, we want to hear about it.

Contact the Risk Management Office at 616-456-3467 or e-mail: riskmgmt@grcity.us - Type “WC Fraud Alert” in your email subject line.

OTHER FRAUD ALERTS

To report suspected fraud, waste, abuse, or other misuse of taxpayer funds and City resources, contact the City’s Abuse Tip line at 616-456-4516 or e-mail rpt.fraudwasteabuse@grcity.us - Type “Fraud Alert” in your email subject line.