1) Wait 24 hours after it snows
The City Ordinance gives citizens 24 hours to clear their sidewalks after a snow event ends. We can't issue a citation if it's still snowing. If it's been less than 24 hours, the resident still has time to clear the sidewalk.
2) Talk to your neighbors
There are many reasons your neighbors may need help clearing their sidewalks. Communicating and working together is the best way to keep the sidewalks clear all season.
3) Make sure you have each property's address
We need the exact address of each uncleared sidewalk. We can't issue warnings or citations without this info.
4) Submit separate reports for each property
We create individual case numbers for every property. That's why you need to report each address individually. Even if the properties are side-by-side, you'll need to enter a separate report for each one.
5) Report the uncleared sidewalk online
You can report the issue online using your computer. Just use the link below. We use a third party application called Accela Citizen Access for these reports. You'll leave the City website when you click the button below.
6) We’ll respond to your request
We will mail written notice to the property owner. The property owner has 48 hours to clear the sidewalk after they receive the notice.
After the 48 hours has passed the inspector will visit the property. If the sidewalk still isn't clear, we hire a contractor to clear the sidewalk at the owner’s expense.
7) A quick note about snow storms
After large snow storms, we get a lot of reports. Inspections and enforcements could be delayed.
