Report a Complaint about Disrepair Inside a House

All housing must be in good repair to make sure our residents are safe and healthy. The following is a list of the interior maintenance standards for our city:

• Water and Sewer
• Electrical, Mechanical, and Heating
• Doors and Windows
• General Rental Requirements

If you're a tenant, you're responsible for the cleanliness of your housing. If you're the owner, you're responsible for meeting City rental code. 

We use a third party application called Citizen Access to receive complaints about vacant housing. You can submit a complaint anonymously without logging in, or create an account and log in first to make it easier for you to track the status of the complaint over time.

Haven't used Citizen Access before? Make sure to review how to create an account before starting.

We'll start a case after we review and accept your complaint. Then we send a letter to the owner for complaints we enforce. We give the owner 21 days for non-hazardous issues. Our inspectors follow up with an on-site inspection. If timely corrections aren't completed, the process continues. If the complaint is a hazard, our inspectors inspect the condition as soon as possible. You can track this online through Citizen Access.

Check out our enforcement process(PDF) for more details. 

Want to see what's happening with the complaint you filed? Visit the Citizen Access website:

• Click the Enforcement tab. 
• Click on the Case Number for more information
• Don't see your complaint case Case Records? Search by Site Address, Parcel Number, or Case Number in the General Search section of the page
• If you logged in before submitting your complaint, you'll see the case listed under Case Records