Water Payment Assistance
The ICB Assistance Program helps customers pay their bills. Each year up to 12.5% of the penalty fees paid by retail water and sewer customers are set aside to support this program. Kent County Community Action (KCCA) helps us manage this program.
Our program helps with water/sewer bill payments. But we can't help with reconnect fees or deposits.
Must be a Grand Rapids Water/Sewer System customer
Must meet the income guidelines
Must provide a copy of the City of Grand Rapids Water and Sewer utility bill in their name
Must be a property owner and the principle resident of the property. Or must be a legal tenant of the property with a bill in their name
Must be in shut-off status and/or service must be off
Contact KCCA to find out if you qualify for help with your payments.
KCCA is located in the Kent County Human Services Complex
Kent County Human Services Complex
121 Franklin St SE
Grand Rapids, MI 49507
Don't qualify for help from KCCA? Contact the United Way at 211. They can connect you to other agencies that may be able to help.