Water Payment Assistance
The ICB Assistance Program helps customers pay their bills. Each year up to 12.5% of the penalty fees paid by retail water and sewer customers are set aside to support this program. The Area Community Service Employment Training Council (ACSET) helps us manage this program.
Our program helps with water/sewer bill payments. But we can't help with reconnect fees or deposits.
Must be a Grand Rapids Water/Sewer System customer
Must meet the income guidelines
Must provide a copy of the City of Grand Rapids Water and Sewer utility bill in their name
Must be a property owner and the principle resident of the property. Or must be a legal tenant of the property with a bill in their name
Must be in shut-off status and/or service must be off
Contact ACSET to find out if you qualify for help with your payments.
ACSET has several locations that serve specific zip codes:
49503 and 49505
49301, 49355, 49356, 49506, 49507, 49508, 49512, 49548, or 49509
49504, 49544, or 49519
Don't qualify for help from ACSET? Contact the United Way at 211. They can connect you to other agencies that may be able to help.