Water Payment Assistance

The ICB Assistance Program helps customers pay their bills. Each year up to 12.5% of the penalty fees paid by retail water and sewer customers are set aside to support this program. The Area Community Service Employment Training Council (ACSET) helps us manage this program.

Our program helps with water/sewer bill payments. But we can't help with reconnect fees or deposits.

Eligibility Requirements

  • Must be a Grand Rapids Water/Sewer System customer
  • Must meet the income guidelines
  • Must provide a copy of the City of Grand Rapids Water and Sewer utility bill in their name
  • Must be a property owner and the principle resident of the property. Or must be a legal tenant of the property with a bill in their name
  • Must be in shut-off status and/or service must be off

Contact ACSET to find out if you qualify for help with your payments.

ACSET has several locations that serve specific zip codes:

49503 and 49505

Northeast Complex
836 Fuller Ave NE
Phone: 616-336-7740

49301, 49355, 49356, 49506, 49507, 49508, 49512, 49548, or 49509

Sheldon Complex
121 Franklin St SE
Phone: 616-336-4000

49504, 49544, or 49519

Westside Complex
215 Straight St SW

Phone: 616-336-4180

Other Agencies

Don't qualify for help from ACSET? Contact the United Way at 211. They can connect you to other agencies that may be able to help.