Water System


We work hard to make sure our residents have high quality water. Clean water protects public health, supports the economy, and protects us from fires. It's easy to forget that water makes up such a big part of our quality of life.

Water Bills

Pay a Bill

Looking to pay your water bill? We have new payment system, GR PayIt! We'll tell you everything you need to know to pay your bill.

Pay Water Bills

Higher Than Expected Bills

Did you get a water bill that was costlier than you expected? Leaks are the most common reason for big spikes in your water cost. The earlier you find and repair the leak, the more money you'll save. You'll also help conserve clean, high quality water. If you think you have a leak, we want to help you find it and stop it.

Unpaid Bills

Did you just buy a new home with unpaid water bills? Are you wondering what will happen if you can't pay your bill? We have payment assistance resources to help.

Did you just buy a new home with unpaid water bills? Unpaid bills eventually become liens on the affected properties. Our Lien Guide tells you everything you need to know about how we handle unpaid bills.

Start Water Service

Are you looking to start water and sewer service at your property? You can setup your service online. We'll help you make sure you have everything you need and walk you through the process.

Start Water Service

End Water Service

Did you recently sell your property or move? We can help you shut off water service at your old address.

End Water Service

We work hard to make sure our water is the highest quality. It's important to us that you know everything you need to about your water quality. The Safe Drinking Water Act requires us to monitor water quality all year. At the end of each year, we put together a Water Quality Report. Then we mail that report to every business and residential customer that gets our water.

If you're a water customer, you'll get a copy of the Water Quality Report with your bill once per year. But if you misplaced your copy or need another one, it's available online.

Water Quality Report(PDF, 22KB)

Past Reports

Looking for a report from a previous year? You can find these in our document library.

The Utility Advisory Board (UAB) reviews Water System rates, policies, and fees. The UAB then makes recommendations to the Grand Rapids City Commission. The Commission reviews these recommendations and approves and adopts them.

Each customer community has a seat on the UAB. While wholesale communities are not represented, they negotiate fair contracts with the City of Grand Rapids. For more about the UAB, check out the links below.

All of our customer communities are represented on the Utility Advisory Board (UAB). These are the areas outside the Grand Rapids city limits that our Water System serves. Some of these communities are retail water customers , while others are wholesale water customers.

Ada Township

Wholesale Water and Sewer Customer

Cascade Township

Retail Water and Sewer Customer

City of East Grand Rapids

Wholesale Water and Sewer

City of Kentwood

Retail Water and Sewer

Tallmadge Township

Retail Water and Sewer

City of Walker

Retail Water and Sewer

Wright Township

Retail Sewer

Wholesale communities are not represented on the Utility Advisory Board (UAB). Instead, these municipalities negotiate a fair contract with the City of Grand Rapids. All of these communities are wholesale water customers .

Gaines Township

Wholesale Sewer

Ottawa County

Wholesale Water