Water System


The City of Grand Rapids is a regional provider of water to municipalities in Kent and Ottawa counties. We serve a population of approximately 280,000. We cover a service area of 137 square miles.

We work hard to make sure our residents have high quality water. Clean water protects public health, supports the economy, and protects us from fires. It's easy to forget that water makes up such a big part of our quality of life.

Water Bills

Pay a Bill

Looking to pay your water bill? We have new payment system, GR PayIt! We'll tell you everything you need to know to pay your bill.

Pay Water Bills

Higher Than Expected Bills

Leaks are the most common reason for big spikes in your water cost. The earlier you find and repair the leak, the more money you'll save. You'll also help conserve clean, high quality water.

Unpaid Bills

We have resources to help if you can't afford your bill. Just don't wait too long. Unpaid bills eventually become liens on your property.

Start Water Service

You can setup your service online. We'll help you make sure you have everything you need and walk you through the process.

Start Water Service

End Water Service

We can help you shut off water service at your old address.

End Water Service

Water Outages

You can see a list of current water outages in Grand Rapids. You can also review stats on our recent and past outages.

Outage Report

With the ongoing COVID-19 health crisis in our area, we must continue to provide access to safe and clean water for our customers.

On March 17, 2020, the City Manager enacted Administrative Order 2020-02: Water Shut Off Policy, to ensure residents have access to our water without risk of service cutoff for non-payment through April 30, 2020. Effective immediately, the Water System is:

  • Suspending all water/sewer shutoffs related to non-payment.
  • Restoring service to all accounts currently shutoff for non-payment. Appointments will be scheduled with each account that has been off for more than 20 days to restore service.
  • Restoring service immediately to all accounts that have been shutoff in the past 20 days or less for nonpayment.
  • Suspending penalty fees associated with late payments through April 30, 2020.

If your water service is being restored after being shut off for some time, it is necessary to flush the plumbing in your home. Click HERE(PDF, 137KB) for information on how to flush your plumbing system.

For questions, please call 311 or 616.456.3000.

We are committed to delivering high-quality water. We work hard every day to do just that and we have a long history of success in protecting the public’s health. We regularly sample drinking water to better understand the lead and copper levels in our system. We then use corrosion-control measures at our water filtration plant to ensure lead levels are controlled.

Check out this short educational video from the American Water Work Association to learn more about water and lead services lines.

Frequently Asked Questions About Lead

Older homes may contain lead pipes or faucets that can contribute to lead exposure. When lead pipes are moved or worked on near or within your home, lead may leach into the water as it passes through the pipes.

More Info

The Lead Service Line Replacement Program

Our Lead Service Line Replacement Program allows us to replace lead service lines at zero cost to the homeowner, including the private side if certain requirements are met. 

If you do not meet the requirements and still want to have your lead service line replaced, you are responsible for the costs of the replacement. You can use a Ten-Pay program to spread the cost over 10 years.

More Info

Drinking Water Quality

We are proud of the high-quality and safe drinking water that we provide our customers every day, and we take this responsibility very seriously. Our customers should be confident in the system’s water quality and safety.

On this page you will find information and links about:

  • 2019 Water Quality Report
  • What is in Your Water? 2018 Water Analysis
  • Lead Information & Sampling Results
  • PFAS Information & Sampling Results

2019 Water Quality Report

The annual report details the results of water quality monitoring during 2019, as required by the Safe Drinking Water Act. This report explains where your drinking water comes from, what is in it and what steps we take to keep it safe. At the end of each year, we put together a Water Quality Report (Consumer Confidence Report).

English Version

Spanish Version

Report Library

Use the report library to find the current and past years' reports.

View Library

What is in your water? 2018 Water Analysis

Find out exactly what is in your water. This analysis contains information about calcium, alkalinity, hardness levels, etc. in Lake Michigan and drinking water.

View Analysis(PDF, 211KB)

Lead and Copper Rule & Sampling Results

In 1991, the U.S. Environmental Protection Agency (EPA) published a regulation called the Lead and Copper Rule (LCR) that requires water suppliers to control lead and copper in drinking water using corrosion control measures. Corrosion control is an effective way to reduce the release of these metals from plumbing materials into drinking water.

We recently completed our annual lead and copper sampling. No samples exceeded the lead action level of 15 ppb or the copper action level of 1.3 ppm set by the EPA and the State of Michigan. Our 90th percentile for lead is 6 parts per billion (ppb) and 0.0 parts per million (ppm) for copper.

Info & Results

PFAS Information and Sampling Results

In April of 2019, the State of Michigan began a statewide sampling program and sampled all the surface water systems in the state for six consecutive months. Our test results showed that our tap water concentration of PFOS and PFOA are well below the EPA lifetime health advisory of 70 part per trillion (ppt) established by the EPA and state as well as regulatory limits being discussed.

Info & Results

The Utility Advisory Board (UAB) reviews Water System rates, policies, and fees. The UAB then makes recommendations to the Grand Rapids City Commission. The Commission reviews these recommendations and approves and adopts them.

Each customer community has a seat on the UAB. While wholesale communities are not represented, they negotiate fair contracts with the City of Grand Rapids. For more about the UAB, check out the links below.

2019 Water System Rate Study

The final 2019 Grand Rapids Water System Rate Study is now available.

View 2019 Study(PDF, 5MB)

Rate Study Library

We use a complex, but transparent, method to determine the rates for the Grand Rapids Water System. Changes to the rates are effective the 1st of each year, after a study, review and approval process. Users, customer communities and the City Commission are all involved in this process. Use the rate study library to find the current and past years' rate study results.

View Library

All of our customer communities are represented on the Utility Advisory Board (UAB). These are the areas outside the Grand Rapids city limits that our Water System serves. Some of these communities are retail water customers , while others are wholesale water customers.

Ada Township

Wholesale Water and Sewer Customer

Cascade Township

Retail Water and Sewer Customer

City of East Grand Rapids

Wholesale Water and Sewer

City of Kentwood

Retail Water and Sewer

Tallmadge Township

Retail Water and Sewer

City of Walker

Retail Water and Sewer

Wright Township

Retail Sewer

Wholesale communities are not represented on the Utility Advisory Board (UAB). Instead, these municipalities negotiate a fair contract with the City of Grand Rapids. All of these communities are wholesale water customers .

Gaines Township

Wholesale Sewer

Ottawa County

Wholesale Water