Water/Sewer Bill Payments

Need to pay your water/sewer bill? Make a payment online through grpayit or explore your other options.

Online

Before we get started

A couple of notes on grpayit:

  • Security. Rest assured that your payment information is encrypted when it's submitted and securely stored by a third party. These practices are PCI DSS compliant.
  • Goodbye processing fees. There are no processing fees when making payments for water bills, paying for parking tickets or adding funds to your refuse account in grpayit.

Payment timeline

When you make a payment through grpayit, the payment goes through the following business day by noon. If you make a payment on a holiday, it'll be posted the following business day by noon. Check out the water bill payment options to decide which one works best for you.

Was your water turned off for nonpayment? We're not able to turn your water on again until your full balance payment posts to your account. We recommend you pay your full balance in person at City Hall so the payment posts immediately. If you pay online or via mail there'll be a delay from one to several days.

Payment date

Need more time? We can extend your due date by 4 days if all of these apply to you:

  • Your account is in good standing
  • Your bill is not past due
  • You call before your bill due date

Call us to determine if you're able to extend your due date. Our number is in the Contact Us section of this page. We're open Monday through Friday 8AM - 5PM. Keep in mind that we're closed on weekends and holidays.

Decide your payment option

You can pay online with credit/debit card (Visa, MasterCard, Discover) or eCheck. You can also have your bill amount automatically deducted from your checking or savings account if you signup for autopay (see step 8).

Make your payment

Login to grpayit and create an account. You'll find your water bills, be able to add money to your refuse account and make property tax payments with one sign-on. You decide when and how much to pay. We'll process your payment with no added fees.

Pay it online

Are you a current EZ Pay customer?

This payment form will be deactivated November 30, 2017. Click here to fill out the EZ Pay cancellation form and end your service. To continue automatic payments, sign up for autopay in grpayit (see step 8).

Do you have recurring payments through JP Morgan Chase PayConnecxion?

We disconnected this service on August 31, 2017. No worries, follow steps 1-3 and set up your account. grpayit allows recurring payments, notifies you when your next bill is ready, and helps you link your water, refuse and property taxes to a single account.  

Sign up for autopay

Set up autopay in grpayit. Once you're set up, the full amount of your water/sewer bill will be deducted from your checking or savings account. Paying your water bill in grpayit means no added fees! 

If your check is returned for non-sufficient funds (NSF) you'll be responsible to pay your bank charges and an additional $30 returned fee to the City.

Mail

Payment date

Need more time? We can extend your due date by 4 days if all of these apply to you:

  • Your account is in good standing
  • Your bill is not past due
  • You call before your bill due date

Call us at 311 or (616) 456-3000 to determine if you're able to extend your due date. We're open Monday through Friday 8AM - 5PM. Keep in mind that we're closed on weekends and holidays.

Prepare payment

Make your check or money order out to Grand Rapids City Treasurer. Write your account number on the memo line of the check or money order. Keep in mind that it takes 5-7 business days for the US Postal Service to deliver mail to us. Make sure to mail your payment at least 5-7 business days before your payment is due. Check out the water bill payment options to decide which one works best for you.

Was your water turned off for nonpayment? We're not able to turn your water on again until your full balance payment posts to your account. We recommend you pay your full balance in person at City Hall so the payment posts immediately. If you pay online or via mail there'll be a delay from one to several days.

Mail your payment

Mail your check or money order (with your account number written in the memo line) to Grand Rapids City Treasurer at the address listed in the Contact Us section.

We'll process your payment

We process payments 2 business days after we receive them in the mail. The only exception is if there's missing information. If we see that you missed some information, we'll call or email you to resolve it and process your payment.

We receive payment

on a weekday

Monday

12:00AM - 11:59PM

Tuesday

12:00AM - 11:59PM

Wednesday

12:00AM - 11:59PM

Thursday

12:00AM - 11:59PM

Day your payment is posted

Wednesday

by noon

Thursday

by noon

Friday

by noon

Monday

by noon

We receive payment on a weekend

 

Friday

12:00AM - 11:59PM

Saturday

12:00AM - 11:59PM

Sunday

12:00AM - 11:59PM

Day your payment is posted

 

Tuesday

by noon

Tuesday

by noon

Tuesday

by noon

 

Phone

Payment date

Need more time? We can extend your due date by 4 days if all of these apply to you:

  • Your account is in good standing
  • Your bill is not past due
  • You call before your bill due date

Call us at 311 or (616) 456-3000 to determine if you're able to extend your due date. We're open Monday through Friday 8AM - 5PM. Keep in mind that we're closed on weekends and holidays.

Prepare your payment

You can pay by phone with credit/debit card (Visa, MasterCard, Discover). Keep in mind that we charge a 3% fee for payments over the phone. Check out the water bill payment options to decide which one works best for you.

Was your water turned off for nonpayment? We're not able to turn your water on again until your full balance payment posts to your account. We recommend you pay your full balance in person at City Hall so the payment posts immediately. If you pay online or via mail there'll be a delay from one to several days.

Give us a call

We use a third party called Official Payments to take payments over the phone. Call 1-877-495-0333 and select option 2 to make your payment. You'll need to have your water account number ready. You can find this:

  • On your bill
  • By looking it up here
  • By calling 311 or (616) 456-3000. We're open Monday through Friday 8AM - 5PM. Keep in mind we're closed on weekends and holidays

It takes 2 business days for your payment to post to your account. If you make your payment on the weekend or on a holiday the payment will post two business days later.

Weekday payment

Monday

12:00AM - 11:59PM

Tuesday

12:00AM - 11:59PM

Wednesday

12:00AM - 11:59PM

Thursday

12:00AM - 11:59PM

Day your payment is posted

Wednesday

by noon

Thursday 

by noon

Friday

by noon

Monday

by noon

Weekend payment

 

Friday

12:00AM - 11:59PM

Saturday

12:00AM - 11:59PM

Sunday

12:00AM - 11:59PM

 
Day your payment is posted

 

Tuesday

by noon

Tuesday

by noon

Tuesday

by noon

 

 

In Person

Payment date

Need more time? We can extend your due date by 4 days if all of these apply to you:

  • Your account is in good standing
  • Your bill is not past due
  • You call before your bill due date

Call us at 311 or (616) 456-3000 to determine if you're able to extend your due date. We're open Monday through Friday 8AM - 5PM. Keep in mind that we're closed on weekends and holidays.

Bring payment

You can pay in person with cash, check, money order, or credit/debit (Visa, MasterCard, Discover). Make checks out to Grand Rapids City TreasurerCheck out the water bill payment options to decide which one works best for you.

Was your water turned off for nonpayment? We're not able to turn your water on again until your full balance payment posts to your account. We recommend you pay your full balance in person at City Hall so the payment posts immediately. If you pay online or via mail there'll be a delay from one to several days.

Park and Pay at City Hall

Pay in person at City Hall to have your payment immediately posted to your account. Visit us between 8:00 AM - 5:00 PM Monday through Friday. We're located at 300 Monroe Ave NW at the Customer Service windows on the Monroe Level. We are closed on weekends and holidays.

We'll validate 30 minutes of free parking in the Government Center Ramp while you make your payment. We'll give this to you at the counter. We don't validate for metered parking.

Drop off your payment after hours

Pay when it's convenient for you and drop off your check or money order payment in the dropbox. We empty the dropbox at 8AM and process payments in 2 business days. If you drop off your payment after 8AM, we'll collect and process it two business days after that.

You can find the dropbox across the street from City Hall at 300 Ottawa Ave NW.

Ottawa is a one-way street heading south and the dropbox will be on your left, the east side of the street.

Here's a payment processing timetable:

Weekday payment

Monday

12:00AM - 7:59AM

Tuesday

12:00AM - 7:59AM

Wednesday

12:00AM - 7:59PM

Thursday

12:00AM - 7:59PM

Day your payment is posted

Wednesday

by noon

Thursday

by noon

Friday

by noon

Monday

by noon

Weekend payment

 

Friday

12:00AM - 11:59PM

Saturday

12:00AM - 11:59PM

Sunday

12:00AM - 11:59PM

Day your payment is posted

 

Tuesday

by noon

Tuesday

by noon

Tuesday

by noon