Request Trash, Recycling, or Yard Waste Services

Do you need someone to take care of your trash, recycling or yard waste needs? You can sign up for these services through the options listed here.

Online Form

Step 1.Gather your information

Here's what you'll need to get started:

  • The address you want the service for
  • Your move in date (or the date you want to start service)
  • Your previous City address with refuse service (if any)
  • Check if there are any recycling or refuse carts at your new address (optional)

Step 2.Decide which services you want

Recycling

A free service with two cart sizes to choose from. The more you recycle the less you pay service.

Trash

A pay per collection service. We offer three different cart sizes (option below). You only pay when you use the cart. Keep in mind a smaller cart will work if you recycle often. You'll also want to keep a positive account balance.

If the cart you use for trash service is left at the curb it may be tipped and charged, regardless of the account balance.

  • 32 gallon cart - great for a single person. $3.05 per use
  • 64 gallon cart - ideal for a small to medium size family. $5.10 per use
  • 96 gallon cart - works for a large family that may not recycle $7.15 per use

Yard Waste

The season starts in early April and ends the second Saturday in December. Your curbside collection is the same day as your waste collection. We offer several options for curbside collection. For more information on our options for yard waste disposal and list of materials we accept, visit our Yard Waste Services page.

Step 3.Request your service online

Keep in mind this is a pay ahead service. You'll need to prepay to start trash and/or yard waste services. We'll contact you after we set up your service to arrange payment.

Apply Online

Step 4.We'll review your request

We'll set up the new account and follow up with you on the account information within 5 business days. We may contact you if our records show a cart already at the address you would like service.

Step 5.Starting service

  • If you need a cart - Our normal delivery schedule is to deliver the cart on the next service day. Once you have the cart and a positive balance in the account you are ready to use our service.
  • If you have a cart - You may start using the service on the next service day

Paper Form

Step 1.Gather your information

Here's what you'll need to get started:

  • The address you want the service for
  • Your move in date (or the date you want to start service)
  • Your previous City address with refuse service (if any)
  • Check if there are any recycling or refuse carts at your new address (optional)

Step 2.Decide which services you want

Recycling

A free service with two cart sizes to choose from. The more you recycle the less you pay service.

Trash

A pay per collection service. We offer three different cart sizes (option below). You only pay when you use the cart. Keep in mind a smaller cart will work if you recycle often. You'll also want to keep a positive account balance.

If the cart you use for trash service is left at the curb it may be tipped and charged, regardless of the account balance.

  • 32 gallon cart - great for a single person. $3.05 per use
  • 64 gallon cart - ideal for a small to medium size family. $5.10 per use
  • 96 gallon cart - works for a large family that may not recycle $7.15 per use

YARD WASTE

The season starts in early April and ends the second Saturday in December. Your curbside collection is the same day as your waste collection. We offer several options for curbside collection. For more information on our options for yard waste disposal and list of materials we accept, visit our Yard Waste Services page.

Step 3.Complete the form

Keep in mind this is a pay ahead service. You'll need to prepay to start trash and/or yard waste service. Download and print or scan the form to submit.

Download the Form(PDF, 103KB)

Step 4.Return completed form with payment

Mail or drop off the form to the address listed in the Contact Us section to the right. Check or money orders should be payable to the Grand Rapids City Treasurer.

Step 5.We'll review your request

We'll set up the new account and follow up with you on the account information within 5 business days of receiving the form. We may contact you if our records show a cart already at the address you would like service.

Step 6.Starting service

  • If you need a cart - Our normal delivery schedule is the service day after you make a deposit to the account. Once you have the cart and a positive balance in the account you are ready to use our service.
  • If you have a cart - You may start using the service on the next service day

Phone

Step 1.Gather your information

Here's what you'll need to get started:

  • The address you want the service for
  • Your move in date (or the date you want to start service)
  • Your previous City address with refuse service (if any)
  • Check if there are any recycling or refuse carts at your new address (optional)

Step 2.Decide which services you want

Recycling

A free service with two cart sizes to choose from. The more you recycle the less you pay service.

Trash

A pay per collection service. We offer three different cart sizes (option below). You only pay when you use the cart. Keep in mind a smaller cart will work if you recycle often. You'll also want to keep a positive account balance.

If the cart you use for trash service is left at the curb it may be tipped and charged, regardless of the account balance.

  • 32 gallon cart - great for a single person. $3.05 per use
  • 64 gallon cart - ideal for a small to medium size family. $5.10 per use
  • 96 gallon cart - works for a large family that may not recycle $7.15 per use 

YARD WASTE

The season starts in early April and ends the second Saturday in December. Your curbside collection is the same day as your waste collection. We offer several options for curbside collection. For more information on our options for yard waste disposal and list of materials we accept, visit our Yard Waste Services page.

Step 3.Give us a call

Call us at the phone number listed in the Contact Us section.

Keep in mind this is a pay ahead service. You will need to prepay to start trash and/or yard waste service after your phone call. The customer service representative will provide you with payment options.

Step 4.Starting service

  • If you need a cart - Our normal delivery schedule is to deliver the cart the next service day. Once you have the cart and a positive balance in the account you are ready to use our service.
  • If you have a cart - You may start using the service on the next service day

In Person

Step 1.Gather your information

Here's what you'll need to get started:

  • The address you want the service for
  • Your move in date (or the date you want to start service)
  • Your previous City address with refuse service (if any)
  • Check if there are any recycling or refuse carts at your new address (optional)

Step 2.Decide which services you want

Recycling

A free service with two cart sizes to choose from. The more you recycle the less you pay service.

Trash

A pay per collection service. We offer three different cart sizes (option below). You only pay when you use the cart. Keep in mind a smaller cart will work if you recycle often. You'll also want to keep a positive account balance.

If the cart you use for trash service is left at the curb it may be tipped and charged, regardless of the account balance.

  • 32 gallon cart - great for a single person. $3.05 per use
  • 64 gallon cart - ideal for a small to medium size family. $5.10 per use
  • 96 gallon cart - works for a large family that may not recycle $7.15 per use

YARD WASTE

The season starts in early April and ends the second Saturday in December. Your curbside collection is the same day as your waste collection. We offer several options for curbside collection. For more information on our options for yard waste disposal and list of materials we accept, visit our Yard Waste Services page.

Step 3.Come to our office to start service

Stop in to our office at the address listed in the Contact Us section. 

Keep in mind this is a pay ahead service. You'll need to prepay to start trash and/or yard waste service.

We accept cash, check or money order or credit cards (Visa, MasterCard or Discover) for payment. Check or money orders should be payable to the Grand Rapids City Treasurer.

Step 4.Starting service

  • If you need a cart - Our normal delivery schedule is to deliver the cart on the next service day. Once you have the cart and a positive balance in the account you are ready to use our service.
  • If you have a cart - You may start using the service on the next service day

Guidelines of Service:

 

  • Contaminated Recycle Cart: You may be removed from recycling services for 6 months to 1 year if you do not follow Kent County guidelines. Please visit the Kent County website at http://www.reimaginetrash.org, and the attached guide for more information on recycling.

      

  • Misses & Partial Tips: We do not return for partial tips and we do not offer refunds for partial tips. Drivers will shake the carts three times; any materials remaining inside indicates an overfilled cart. A partial tip credit will not be issued, and the truck will not return until next day of scheduled pick up. To report a miss call us at (616) 456-3000 or 311 within 24 hours after 3:30PM on your collection day.

     

  • Negative Balance on Account: The cart may be removed from your account and property if your account is at an unpaid balance of $15 or more. If we have left 3 orange tags or more to notify you of an unpaid balance, then we may remove the cart from the property. Customers must pay a $30 reinstatement fee, negative balance owed, and enough for at least one tip.

      

  • Changing Cart Sizes: A free swap may be issued once in a 12 month span. Customers who wish to swap both carts should plan to do so at the same time to avoid a $15 swap fee.

      

  • Moving Out: Failure to notify Public Works may result in additional charges to the account. Cancellation will involve a final tip the week after to cover the last bit of trash you leave at property.

     

    • Transferring Service: If you are moving within the City please inform us so that your account records can be updated. If you neglect to contact us regarding the change in location you will be help responsible for any service at the previous location.

        

  • Cart Not Serviced: (a) The account may be in a negative balance. An orange tag may be left on the cart if this is the case. (b) Your cart may be in violation; we will leave a violation tag on the cart. You will have one week to correct the violation. If not corrected, the cart will be removed, and you may be required to pay a fine. (c) Your cart may be overfilled, and the lid was not able to close, or your carts were too close together. This prevents the driver from tipping your cart as the truck cannot service it without spilling trash all over the street or knocking over the cart next to it. If none of these are true, please call (616) 456-3000 or 311 to report a miss.

 

  • Cart Placement: Cart shall be at the curb by 7:00 am the day of service to guarantee collection. Carts must be at least three feet from any obstruction, including other carts. If the driver is unable to access the cart it may not be serviced and we will not return to service the cart.

     

    • Alley Service: We are unable to service some of the alleys within the City. If you live at a property with an alley please make sure you understand if the cart should be placed in the alley or at the curb for service. If you are not sure we service your alley please call 456-4091 to confirm the service location.

        

  • Bulky Items and Appliances: Large items that don’t fit in the cart and appliance should be placed at the curb with a bulky item or appliance sticker. Stickers can be purchased at participating stores and City Hall. We will strive to collect all large items and appliances within two business days of it being placed at the curb.
  • Payments: