Appointments are required to access services in person, with the exception of the City's Customer Service Center on the Monroe level of City Hall. Visitors to all City buildings are required to follow health guidelines and wear a face covering.COVID-19 | Service Delivery Changes | Meeting Notices
View the briefing on COVID-19 and the Public Safety Committee.
City Commission Briefings
Need to pay an invoice from the City? Use the payment options below for parking validation tickets, meter hooding, property damage invoices, Police false alarms, or restitution payments.
A couple of notes on GR PayIt:
Make sure to have your invoice number, customer number, license ID, or email address. You’ll will need one of these items to search for your invoice in GR PayIt. Most of this information is printed on the invoice; however, a physical copy of the bill may not be necessary.
You can pay online with credit/debit card (Visa, MasterCard, Discover, and American Express) or eCheck. There are also options to mail your payment or pay in person at City Hall.
Login to GR PayIt and use your existing account. If you are new to GR PayIt, you can create an account or pay as a guest. You'll be asked to look up your invoice and begin the process of paying it.
Pay it online
When you make a payment through GR PayIt, the payment goes through the following business day by noon. If you make a payment on a holiday, it'll be posted the following business day.
Check out the invoice payment options to decide which one works best for you.
Make sure to send your payment with your payment stub. Write the invoice or reference number on the check or money order.
Make your check out to Grand Rapids City Treasurer. Keep in mind that it takes 5-7 business days for the US Postal Service to deliver mail to us. Make sure to mail your payment at least 5-7 business days before your payment is due.
Mail your payment to the Grand Rapids City Treasurer at the address listed in the Contact Us section of this page. Keep in mind that you should never send cash in the mail. Write the invoice or reference number on your check memo.
Keep in mind that it takes 5-7 business days for the US Postal Service to deliver mail to us. Make sure to mail your payment at least 5-7 business days before your payment is due. We'll process your payment as soon as possible.
You'll need to key in your invoice number. The system will ask for a 10 digit number. If your invoice number is only 8 digits, enter only those 8 digits.
You can pay by phone with credit/debit card (Visa, MasterCard, and Discover). There are no fees for City invoice payments over the phone.
We use a third party called Official Payments to take payments over the phone. Call 1-877-495-0333 and choose option #6 to make your payment. You'll get a confirmation number at the end of the call.
Make sure you bring your invoice with you to the Treasurer's office.
We accept cash, check, money order and credit/debit cards (Visa, MasterCard, Discover, and American Express) for in person payments. Be prepared to pay a 2.98% convenience fee if you pay with a credit/debit card.
Visit us between 8:00 AM - 5:00 PM Monday through Friday at City Hall. We're closed on weekends and holidays. We're located at the address listed in the Contact Us section of this page.
We'll validate 30 minutes of free parking in the Government Center Ramp while you make your payment. We'll give this to you at the counter. We don't validate for metered parking.
Pay when it's convenient for you. Drop off your check or money order payment in the dropbox. We empty the dropbox at 8AM and process payments in 2 business days. If you drop off your payment after 8AM, we'll process it two business days after that. When we collect your payment from the dropbox, we mark it as paid as of the prior business day.
You can find the dropbox across the street from City Hall at 300 Ottawa Ave NW.
Ottawa is a one-way street heading south and the dropbox will be on your left, the east side of the street.
311 or 616.456.3000
300 Monroe Avenue NW,
Grand Rapids, MI 49503
View all Services
Vision & Mission