Request a Water Leak Credit

Have you received an unexpected water bill because of a recent plumbing leak? We know a leak can be a costly surprise for homeowners and tenants. To help you recover, the City offers a residential leak credit for qualified residents. 

Online Form

Step 1.Repair your leak

The best way to stop high bills from continuing is to locate and repair any leaks. Be sure to hire a licensed and insured plumber.

Step 2.Gather your past bills with eServices

You'll need at least a year's worth of bills. You can login or sign up at eServices. You will need your water account number.

Step 3.See if your consumption meets the requirements

Your water consumption for the leak period must be at least 3 times higher than the same period last year. And it must also have come back down to normal after repairing the leak. That means your consumption after the leak should be within 5 units of the same period last year.

Step 4.Make sure your account is in good standing 

If you have a past due balance, you'll need to pay that before applying.

Step 5.Complete the online form

Complete the form in English here

Step 6.We'll review your form

We'll be in touch within 3 business days to let you know if you qualify. 

  • If approved, we'll put a credit on your account to apply to future bills. The credit amount will be 25% of the water usage charge for the highest consumption bill period.
  • If you don't qualify, we'll let you know why and what you may be able to do to qualify in the future.

Paper Form

Step 1.Repair your leak

The best way to stop high bills from continuing is to locate and repair any leaks. Be sure to hire a licensed and insured plumber.

Step 2.Gather your past bills from eServices

You'll need at least a year's worth of bills. You can login or sign up at eServices. You will need your water account number.

Step 3.See if your consumption meets the requirements

Your water consumption for the leak period must be at least 3 times higher than the same period last year. And it must also have come back down to normal after repairing the leak. That means your consumption after the leak should be within 5 units of the same period last year.

Step 4.Make sure your account is in good standing

If you have a past due balance, you'll need to pay that before applying. Find out how to pay your water bill.

Step 5.Call us to prequalify

Give us a call at the phone number in the Contact Us section. After going through the prequalification process, the leak adjustment application will need to be filled out and returned to the City of Grand Rapids within 30 days of pre-qualification. 

Application(PDF, 105KB)

Step 6.We'll review your form

We'll be in touch within 3 business days to let you know if you qualify. 

  • If approved, we'll put a credit on your account to apply to future bills. The credit amount will be 25% of the water usage charge for the highest consumption bill period.
  • If you don't qualify, we'll let you know why and what you may be able to do to qualify in the future.

Phone

Step 1.Repair your leak

The best way to stop high bills from continuing is to locate and repair any leaks. Be sure to hire a licensed and insured plumber.

Step 2.Gather your past bills from eServices

You'll need at least a year's worth of bills. You can login or sign up at eServices. You will need your water account number.

Step 3.See if your consumption meets the requirements

Your water consumption for the leak period must be at least 3 times higher than the same period last year. And it must also have come back down to normal after repairing the leak. That means your consumption after the leak should be within 5 units of the same period last year.

Step 4.Make sure your account is in good standing

If you have a past due balance, you'll need to pay that before applying. Find out how to pay your water bill.

Step 5.Give us a call

Call us at the phone number in the Contact Us section. After going through the prequalification process, we'll assist you in completing the form.

Step 6.We'll review your form

We'll be in touch within 3 business days to let you know if you qualify. 

  • If approved, we'll put a credit on your account to apply to future bills. The credit amount will be 25% of the water usage charge for the highest consumption bill period.
  • If you don't qualify, we'll let you know why and what you may be able to do to qualify in the future.

In Person

Step 1.Repair your leak

The best way to stop high bills from continuing is to locate and repair any leaks. Be sure to hire a licensed and insured plumber.

Step 2.Gather your past bills from eServices

You'll need at least a year's worth of bills. You can login or sign up at eServices. You will need your water account number.

Step 3.See if your consumption meets the requirements

Your water consumption for the leak period must be at least 3 times higher than the same period last year. And it must also have come back down to normal after repairing the leak. That means your consumption after the leak should be within 5 units of the same period last year.

Step 4.Make sure your account is in good standing

If you have a past due balance, you'll need to pay that before applying. Find out how to pay your water bill.

Step 5.Stop in and see us

Our address can be found in the Contact Us section. Our office is open from 8:00 am to 5:00 pm, Monday through Friday. After going through the prequalification process, we'll assist you in completing the form.

Step 6.We'll review your form

We'll be in touch within 3 business days to let you know if you qualify. 

  • If approved, we'll put a credit on your account to apply to future bills. The credit amount will be 25% of the water usage charge for the highest consumption bill period.
  • If you don't qualify, we'll let you know why and what you may be able to do to qualify in the future.