Report a Snow or Ice Covered Sidewalk

Having trouble walking through the snow? Residents have 24 hours from the time it stops snowing to clear sidewalks. You can report uncleared sidewalks here.

Online Form

Step 1.Wait 24 hours after it snows

The City Ordinance gives citizens 24 hours to clear their sidewalks. We can't issue a citation if it's still snowing. If it's been less than 24 hours, the resident still has time to clear the sidewalk.

Step 2.Talk to your neighbors

There are many reasons your neighbors may need help clearing their sidewalks. Communicating and working together is the best way to keep the sidewalks clear all season.

Step 3.Make sure you have each property's address

We need the exact address of each uncleared sidewalk. We can't issue warnings or citations without this info.

Step 4.Submit separate reports for each property

We create individual case numbers for every property. That's why you need to report each address individually. Even if the properties are side-by-side, you'll need to enter a separate report for each one.

Step 5.Report the uncleared sidewalk online

You can report the issue online using your computer. Just use the link below. We use a third party application called Accela Citizen Access for these reports. You'll leave the City website when you click the button below.

Report Online

Step 6.We’ll respond to your request

We will mail written notice to the property owner. The property owner has 48 hours to clear the sidewalk after they receive the notice.

After the 48 hours has passed the inspector will visit the property.  If the sidewalk still isn't clear, we hire a contractor to clear the sidewalk at the owner’s expense.

Step 7.A quick note about snow storms

After large snow storms, we get a lot of reports. Inspections and enforcements could be delayed.

Phone

Step 1.Wait 24 hours after it snows

The City Ordinance gives citizens 24 hours to clear their sidewalks. We can't issue a citation if it's still snowing. If it's been less than 24 hours, the resident still has time to clear the sidewalk.

Step 2.Talk to your neighbors

There are many reasons your neighbors may need help clearing their sidewalks. Communicating and working together is the best way to keep the sidewalks clear all season.

Step 3.Make sure you have each property's address

We need the exact address of each uncleared sidewalk. We can't issue warnings or citations without this info.

We create individual case numbers for every property. That's why you need to report each address individually. Even if the properties are side-by-side, you'll need to file a separate report for each one. 

Step 4.Give us a call

Our number is listed in the Contact Us section of this page.

Step 5.We’ll respond to your request

We will mail written notice to the property owner. The property owner has 48 hours to clear the sidewalk after they receive the notice.

After the 48 hours has passed the inspector will visit the property.  If the sidewalk still isn't clear, we hire a contractor to clear the sidewalk at the owner’s expense.

Step 6.A quick note about snow storms

After large snow storms, we get a lot of reports. Inspections and enforcements could be delayed.

In Person

Step 1.Wait 24 hours after it snows

The City Ordinance gives citizens 24 hours to clear their sidewalks. We can't issue a citation if it's still snowing. If it's been less than 24 hours, the resident still has time to clear the sidewalk.

Step 2.Talk to your neighbors

There are many reasons your neighbors may need help clearing their sidewalks. Communicating and working together is the best way to keep the sidewalks clear all season.

Step 3.Make sure you have each property's address

We need the exact address of each uncleared sidewalk. We can't issue warnings or citations without this info.

We create individual case numbers for every property. That's why you need to report each address individually. Even if the properties are side-by-side, you'll need to file a separate report for each one.

Step 4.Visit City Hall to report the issue

Visit us at the Monroe level customer service counter to report the issue.  Our address is listed in the Contact Us section.

Step 5.We’ll respond to your request

We will mail written notice to the property owner. The property owner has 48 hours to clear the sidewalk after they receive the notice.

After the 48 hours has passed the inspector will visit the property.  If the sidewalk still isn't clear, we hire a contractor to clear the sidewalk at the owner’s expense.

Step 6.A quick note about snow storms

After large snow storms, we get a lot of reports. Inspections and enforcements could be delayed.