Appointments are required to access services in person, with the exception of the City's Customer Service Center on the Monroe level of City Hall. Visitors to all City buildings are required to follow health guidelines and wear a face covering.COVID-19 | Service Delivery Changes | Meeting Notices
View the briefing on COVID-19 and the Public Safety Committee.
City Commission Briefings
Have you seen illegal dumping or trash in the street? You’re in the right place to report it.
If you’ve seen illegal dumping in the street, you’re able to report this issue.
Make sure you are able to give a clear description of the location- a specific address works best. Take pictures or have pictures available for your report if possible.
We have an app (and a website) for that. Report the issue by downloading the grcity311 app.
Click here to report it online
We provide interim updates for each reported issue. You can see the status of your request and check out other recent issues in the app or online.
Our number is listed in the Contact Us section of this page.
Visit us at the Monroe level customer service counter to report the issue. Our address is listed in the Contact Us section.
grcity 311 is available in the Apple App Store!
Download on iPhone
grcity 311 is available in the Google Play Store!
Download on Android
311 or 616.456.3000
300 Monroe Avenue NW,
Grand Rapids, MI 49503
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