Refuse and recycle services are not delayed this week.
Did you recently sell your home or move to a new location? If you need to end your residential water or sewer service, we can help.
This form only applies to residential properties. You'll need to call us if you need to end water service for any of these situations:
Did you also purchase a new property or move to a new location? Head over to our Start Water Service page to set up your new account.
The property owner or an authorized property manager has to make any account changes. If you are renting, you should contact your landlord to discuss removing services from your name. If you've contacted your landlord and are still having trouble, give us a call and we may be able to help.
Here is what you need to close your account:
Make sure you take a look at the City of Grand Rapids Water Systems Rules and Regulations(PDF, 5MB) for any lingering questions or clarifications needed.
Complete the form in English
Expect to hear from us within 7-10 business days, either with confirmation that your account is closed, or to request more information.
Call us at the number listed in the Contact Us section for help completing the End Water Service form.
Stop by our office with your closing documents and we'll submit them for you. Our address is listed in the Contact Us section.
We update the Grand Rapids Water System Rules and Regulations every year.
Download the Rules and Regulations(PDF, 5MB)
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