Waste Services Payments

Need to pay for your trash or yard waste services? Make a payment online through grpayit or explore your other options.

Online

Before we get started

A couple of notes on grpayit:

  • Security. Rest assured that your payment information is encrypted when it's submitted and securely stored by a third party. These practices are PCI DSS compliant .
  • Goodbye processing fees. There are no processing fees when making payments for water bills, paying for parking tickets or adding funds to your refuse account in grpayit.

Your pre-payment amount

We charge per tip of your waste cart. The cost per tip is based on the cart size:

  • 32 gallon: $3.05
  • 64 gallon: $5.10
  • 96 gallon: $7.15

We only collect waste if your account has a positive balance. To make sure your trash is picked up, make sure your account has enough funds to cover your tip cost. Remember, you can pay as far in advance as you want. 

Payment timeline

When you make a payment through grpayit, the payment goes through the following business day by noon. If you make a payment on a holiday, it'll be posted the following business day by noon. Check out the waste services payment options to decide which one works best for you.

Need to add funds to make sure your trash is picked up the next day? Your best option is to visit City Hall at 300 Monroe Ave NW at the Monroe level storefront. We're open Monday through Friday 8AM - 5PM. We're closed on weekends and holidays. 

Decide your payment option

If you need to you can pay online with a credit/debit card (Visa, MasterCard, Discover) or eCheck. You can choose how much you want to add to your account with no added fees. After signing up for an account, grpayit will notify you when your account balance hits $10 or less. Set up autopay to add money to your account automatically from your checking or savings account (see step 6).

Make your payment

Login to grpayit and create an account. You'll be able to add money to your refuse account, find your water bills, and make property tax payments using one account. You decide when and how much to pay. We'll add it to your cart and process your payment with no added fees.

Pay it online

Sign up for autopay

Set up autopay in grpayit. You'll decide the amount you want to add to your account. We'll charge you this amount each time your waste services account balance hits $10 or less. Adding money to your account using grpayit means no added fees! 

If your check is returned for non-sufficient funds (NSF) you'll be responsible to pay your bank charges and an additional $30 returned fee to the City.

Mail

Your pre-payment amount

We charge per tip of your waste cart. The cost per tip is based on the cart size:

  • 32 gallon: $3.05
  • 64 gallon: $5.10
  • 96 gallon: $7.15

We only collect waste if your account has a positive balance. To make sure your trash is picked up, make sure your account has enough funds to cover your tip cost. Remember, you can pay as far in advance as you want. 

Prepare payment

Make your check or money order out to Grand Rapids City Treasurer. Write your account number on the memo line of the check or money order. Keep in mind that it takes 5-7 business days for the US Postal Service to deliver mail to us. Make sure to mail your payment at least 5-7 business days before your account runs out of money. Check out the waste services payment options to decide which one works best for you.

Mail your payment

Mail your check or money order (with your account number written in the memo line) to Grand Rapids City Treasurer at Suite 220, 300 Monroe Ave NW Grand Rapids, MI 49503.

We'll process your payment

We process your payment within one business day of when we receive it in the mail. It can take up to 24 hours for your payment to post to your account. 

Need to add funds to make sure your trash is picked up the next day? Your best option is to visit City Hall at 300 Monroe Ave NW at the Monroe level storefront. We're open Monday through Friday 8AM - 5PM. We're closed on weekends and holidays.

We receive payment

on a weekday

Monday

12:00AM - 11:59PM

Tuesday

12:00AM - 11:59PM

Wednesday

12:00AM - 11:59PM

Thursday

12:00AM - 11:59PM

Day your payment is posted

Wednesday

by noon

Thursday

by noon

Friday

by noon

Monday

by noon

We receive payment on a weekend

 

Friday

12:00AM - 11:59PM

Saturday

12:00AM - 11:59PM

Sunday

12:00AM - 11:59PM

Day your payment is posted

 

Tuesday

by noon

Tuesday

by noon

Tuesday

by noon

 

Phone

Your pre-payment amount

We charge per tip of your waste cart. The cost per tip is based on the cart size:

  • 32 gallon: $3.05
  • 64 gallon: $5.10
  • 96 gallon: $7.15

We only collect waste if your account has a positive balance. To make sure your trash is picked up, make sure your account has enough funds to cover your tip cost. Remember, you can pay as far in advance as you want. 

Gather your information

Make sure to have your Pay-As-You-Throw (PAYT) account number and pin number. You can lookup your information by searching here or by calling 311 or (616)456-3000. We're available Monday through Friday from 8AM - 5PM. We're closed on weekends and holidays.

Prepare payment

You can pay over the phone with a credit/debit (Visa, MasterCard, Discover). Have your card ready when you call. Keep in mind that there's a $12 minimum payment when you pay over the phone. Check out the waste services payment options to decide which one works best for you.

Give us a call

Call our automated phone system at 1-866-261-5022. You'll get a confirmation number at the end of the call to confirm payment.

We'll process your payment

We process payments over the phone in real time, so your funds are available immediately.

In Person

Your pre-payment amount

We charge per tip of your waste cart. The cost per tip is based on the cart size:

  • 32 gallon: $3.05
  • 64 gallon: $5.10
  • 96 gallon: $7.15

We only collect waste if your account has a positive balance. To make sure your trash is picked up, make sure your account has enough funds to cover your tip cost. Remember, you can pay as far in advance as you want. 

Bring payment

You can pay in person with cash, check, money order or credit/debit (Visa, MasterCard, Discover). Check out the waste services payment options to decide which one works best for you.

Park and pay at City Hall

Pay in person at City Hall to have your payment immediately posted to your account. Visit us between 8:00 AM - 5:00 PM Monday through Friday. We're located at 300 Monroe Ave NW at the Customer Service windows on the Monroe Level. We are closed on weekends and holidays.

We'll validate 30 minutes of free parking in the Government Center Ramp while you make your payment. We'll give this to you at the counter. We don't validate for metered parking.

We'll process your payment

Your payment will be added to your account within 24 hours.