Police Neighborhood Service Areas

Overview

The police department is divided into 5 services areas to best serve the community. Each area team is led by a Captain and team of officers assigned to address residents’ needs. We encourage you get to know your team and partner with the officers to improve the safety of your neighborhood.

Use this map to identify which service area you live or work in.

 

West Side Service Area

Captian Matthew Ostapowicz

Captain Geoff Collard

616-456-3876

Captain Geoffrey Collard grew up in Flint, Michigan. He earned a bachelor’s degree in criminal justice and a master’s degree in public administration from Western Michigan University. Captain Collard began his law enforcement career in June 1999, as a police officer for the City of Flushing. He was then hired by the City of Wyoming, in October 1999, where he served as a patrol officer, as a member of the Tactical Arrest and Confrontation Team, and as a member of the Wyoming Neighborhood Enforcement Team. In March 2005, Captain Collard joined the Grand Rapids Police Department and worked as a patrol officer for two years, before transferring to the Special Response Team (SRT). He worked on the SRT until his promotion to Sergeant in 2012, at which time he was assigned to the Support Services Division. Captain Collard returned to the SRT as a Sergeant, was promoted to Lieutenant in March 2015, and transferred to the role of Watch Commander.

In October 2016, Captain Collard was assigned as commander of the Training Unit. In 2017 Captain Collard was promoted and assigned to Command the East Service Area. In 2019 Captain Collard then took over as Commander of Support Services, where he oversaw administrative functions such as the agency budget, hiring and Training. In 2021 Captain Collard returned to Patrol as Commander of the West Service Area. He has held additional duty assignments as a Background Investigator, an Emergency Vehicle Operations Instructor, and a Defensive Tactics Instructor. He is a graduate of the department’s Leadership Institute and throughout his career at the department, he has received a Commendation Award and numerous Letters of Recognition.

Captain Collard is married and his family includes a son and two daughters.

 

North End Service Area

Captain Michael Maycroft

Captain Michael Maycroft

616-456-3412

Captain Michael Maycroft was born and raised in Muskegon, Michigan. He graduated from Lake Superior State University with a Bachelor of Science in Criminal Justice-Public Safety and obtained a Master of Science in Criminal Justice Administration from Ferris State University. He is also a graduate of the FBI National Academy in Quantico, VA, session #272. 

In 1995, Captain Maycroft began his Law Enforcement career as a member of the Norton Shores Police Department. He continued there until April 1997, when he left to join the GRPD and worked primarily as a second shift Patrol Officer in the South Service Area, as well as being assigned to the Vice Unit for a year and a half. When promoted in 2005, Captain Maycroft was assigned as a Patrol Sergeant for the North Service Area, and in 2010, he transitioned to the role of Crime Prevention Unit Supervisor and the Community Policing Sergeant for the seven South Service Area Community Police Officers. Captain Maycroft was promoted to Lieutenant in 2013, after which he became the Commander of the Community Affairs and Crime Prevention Unit, as well as holding an additional assignment as the GRPD Honor Guard Commander. Captain Maycroft is a Past President of the Gerald R. Ford Metro Lodge #97 (Fraternal Order of Police) and has been the Chairperson for the Annual Kent County Law Enforcement Memorial Service for the last 20 years. Additional duty assignments have included working as a Background Investigator, serving as a member of the department’s Honor Guard since 2002, and being a Bomb Technician on the Bomb Squad since 2006. Captain Maycroft was promoted to his current assignment as Commander of the North Service Area in 2015. During his tenure at the department, Captain Maycroft has received two Team Performance Awards, an Achievement Award, four Meritorious Unit Citations, and a Certificate of Recognition, as well as numerous Letters of Recognition and Commendation.

South Service Area

Capt Bylsma.png Captain John Bylsma

616-456-4485

Captain John Bylsma was born and raised in Grand Rapids and served as a Public Safety Officer for the city of Oak Park, Michigan, for five years prior to beginning his career at the Grand Rapids Police Department. Captain Bylsma earned an associate’s degree in criminal justice from Grand Rapids Community College, and he has been a member of the Grand Rapids Police Department since August 1996. As an officer, Captain Bylsma served in many roles, including being a member of the Special Response Team for two years, being a General Case Team detective for one year before moving to the Major Case Team for two years, and serving six years in the Vice Unit. Captain Bylsma was named Acting Sergeant in October 2007 and was promoted to Sergeant in April 2008. As Sergeant, he worked as a 3rd shift patrol supervisor in the South Service Area, and in October 2009, he began duties as the Vice Unit night team supervisor, until his promotion to Lieutenant in June 2013. While in the position of Lieutenant, Captain Bylsma worked as one of the department’s Watch Commanders, Internal Affairs Commander, Special Response Team Commander, Training Unit Commander, and Commander of the Detective Unit. He transferred to Commander of the South Service Area, as an Acting Captain, in November 2020, and has continued in that role after his promotion to Captain in January 2021. Captain Bylsma is a graduate of the department’s Leadership Institute and holds additional duty as a firearms instructor.

Throughout his career, Captain Bylsma has received numerous awards, including two Commendation Awards, six Team Performance Awards, four Achievement Awards, three Meritorious Unit Citations, a Certificate of Recognition, and several Letters of Recognition. Additionally, he was nominated for Police Officer of the Year in 2004

 

Central Service Area

Captain Vincent Reilly

Captain Vincent Reilly

616-456-3326

Captain Reilly began his career at the GRPD in 1994. He served as a second shift patrol officer until 1995, when he joined the Neighborhood Patrol Unit (currently the Special Response Team). He was promoted to Sergeant in 1998, after which time he worked on all three patrol shifts. In 2005, Captain Reilly was promoted to Lieutenant and served as Watch Commander and then as Administrative Lieutenant of the South and East Service Areas. He served as the Commander of the Internal Affairs Unit from 2010 until his promotion to Captain in 2015. He has also held additional duty assignments as an Ethics Instructor, a Defensive Tactics Instructor, and a Field Training Officer for new recruits. Captain Reilly has received three Meritorious Unit Citations and numerous letters of commendation and recognition.

Captain Reilly is a graduate of the FBI National Academy (session 266) and holds two degrees from Michigan State University; a Bachelor of Arts in Criminal Justice and a Master’s degree in Criminal Justice-Law Enforcement. He is also a fourth generation Grand Rapidian who attended Catholic Central High School.

 

East Service Area 

Rogers, Kristen.png

Captain Terry Dixon

616-456-4489

Captain Terry Dixon was born and raised in Lansing, Michigan, and following high school, he obtained a general associate’s degree and enlisted in the United States Navy, where he served as an Aviation Electrician for 4 years. Following his enlistment, Captain Dixon earned a Bachelor of Arts degree in Communications, from the University of West Florida. Pursing his goal of becoming a broadcast journalist, Captain Dixon worked at Lansing’s WILX Channel 10, before transferring to WZZM Channel 13 in Grand Rapids, where he worked as an overnight photographer and reporter for 5 years.

After deciding to pursue a career that was more service-oriented, Captain Dixon was hired by the Grand Rapids Police Department in 1998 and was assigned to patrol operations. In addition to patrol duties, Captain Dixon worked as a detective with the General Case Team and then transitioned to the position of Assistant to the Public Information Officer for two years. From 2009 until mid-2015, Captain Dixon served in the role of Prisoner Re-Entry Liaison and State Parole Liaison, while also coordinating the department’s Volunteer Program. With his promotion to Sergeant in March 2015, Captain Dixon served as the department’s Public Information Officer, until his promotion to Lieutenant in August 2017, when he transitioned to one of the department’s Watch Commanders, overseeing day to day patrol operations. He served in this role until he was promoted to Captain in January 2021. He now serves as the East Service Area Commander.

During his tenure with the department, Captain Dixon has held multiple secondary assignments, including Background Investigator, member of the Crisis Negotiation Team, Field Training Officer and the police department’s official photographer. Captain Dixon is a graduate of the department’s Leadership Institute and throughout his career at the department, he has received two Meritorious Unit Citations and numerous Letters of Recognition and Commendation. He was nominated for Police Officer of the Year in 2000, 2008, and 2014. Captain Dixon is also a member the National Organization of Black Law Enforcement Executives (NOBLE) and is currently President of the West Michigan NOBLE Chapter.