Understand Your Bill

Most residential customers are billed four times a year, once every three months. Commercial customers are either billed monthly or quarterly, based on their water usage. All water/sewer bills are due 21 days after they are issued.  

Residential customers have two payment options:

• Pay the total amount due and wait for the next quarterly bill.
• Choose the monthly payment option to split the total quarterly amount into three equal monthly payments. Any previous balance will be included in the first monthly payment.

If you make your first monthly payment by the due date, you’ll receive a monthly reminder indicating the due date and the amount for the next two installments. Missing a due date triggers the entire balance to be due immediately, incurring a 10% late fee. If you miss a monthly payment due date, you won't receive reminders until the next quarter when the entire balance is due.