Managing Your Account

Managing your water account is simple and convenient, ensuring you have control over your usage and payments.

GR PayIt

GR PayIt is a convenient platform that allows you to manage and pay your water/sewer account and various other City services. After you’ve received your first bill, you can:

  • Review Billing Information: Access and review your billing statements, past invoices, and the breakdown of charges. Understand your bills to budget and plan your payments accordingly.
  • Opt in for Paperless Billing: receive your eAlerts when new bills are generated, and payments are due.
  • Choose Your Payment Option: Decide on your preferred payment option—whether you want to pay the total amount due quarterly or opt for the monthly payment plan (residential accounts only).
  • Set Up Automatic Payments (Optional): If desired, set up automatic payments to ensure your bills are paid on time without manual intervention. This offers peace of mind and avoids late fees. 

To get started:

  1. Create your login ID and password
  2. Add your utility accounts (if you have more than one property or account, you can manage them all with a single login.) 

  3. Accounts can be added two different ways

    • With your new utility account number (digits only, ex. WS20XXX79 enter 20XXX79)
    • With the account holder name and the location house number

InfoSend Customer Portal

InfoSend provides 24/7 access to bills issued after March 27, 2026.  

Getting started: 

  1. Create your username and password 

  1. Add your utility account(s)  

  • If you have multiple properties or accounts, you can manage them all with a single login. 

  • Each account can only be linked to one profile.  It is recommended that the owner/primary user establish the login. 

  • To remove an account from your profile, please email us at water@grcity.us.  

Important: When adding your account to your profile, enter your account number exactly as it appears, including the "WS" prefix.  

eServices

eServices provides 24/7 access to prior bills issued on or before March 27, 2026.

Getting started:

  1. Create your username and password
  2. Add your utility account(s)
    • If you have more than one property or account, you can manage them all with a single login.

Important: When adding your account to your profile, enter your account number exactly as it appears, including the “WS” prefix that appears before the account number.