Paying Your Water Bill

Most residential customers are billed four times a year, once every three months. Commercial customers are either billed monthly or quarterly, based on their water usage.

Learn more about how managing your water account is simple and convenient, ensuring you have control over your usage and payments through GR PayIt and the eServices billing systems.

Need to pay your water/sewer bill? Make a payment online through GR PayIt or explore your other options.

Learn more about how we handle unpaid water and sewer bills, and how you can receive assistance with getting your account back in good standing.

Learn more about sections of the water system that are the sole responsibility of the homeowner, and where the City's responsibility for repair and maintenance begins. 

Unlike a gas meter, water meters are typically found in the basement and are linked to an external remote reading device through a wire. If you require more information about the meter's location, please contact Customer Service at either 311 or 616-456-3000.

Water leaks can be expensive! You can check for leaks to avoid surprises on your water bill. Take a look at some common leak types and what you can do to prevent leaks in your home.

Have you received an unexpected water bill because of a recent plumbing leak? To help you recover, the City offers a residential leak credit for qualified residents.

Need to see or print a water bill? With eServices, you can see all your water bills online. With GR PayIt, you sign up for emailed paperless bills.