Request Water Turn On
Before you call us, make sure eligible
You can't be eligible for water turn on until you resolve the reasons why your water was cut off.
Here are some the common reason we turn off water:
Non-Payment
We turn off water when their are outstanding balances on accounts. To access your water account and add funds to your account, click here.
High Usage
We turn off water when it's determines that you're using more water than usual. It was determine necessary to cut off your water supply.
Water leak
We turn off water when there's a major water leak issue at your property. The water was turned off to prevent further damages.
Water Meter repairs
We turn off water if our service worker's are unable to get a reading of your water meter when using their touchpad device. This means you need to get your water meter repaired.
Contact Us
Phone
311 or 616-456-3000
Email
info@grcity.us
Location
Monroe Storefront
300 Monroe Avenue NW
Grand rapids, MI 49503