Give us a call
Request a cart swap to one of our customer service agents. Call 311 or 616-456-3000. You can call us Monday- Friday from 8 AM-5 PM. Keep in mind we're closed on weekends and holidays.
Thank you for your patience as we complete a migration of our grandrapidsmi.gov website to our new website platform today, beginning at 11:00 a.m.
Having issues finding something? Our 311 Customer Service team has you covered! Please call 311 or 616.456.3000 during this time.
Keep in mind that this service is for swapping cart size, and not for requesting additional carts. Want to request additional carts? Give us a call at 311 or 616-456-3000.
Here are our available waste cart sizes:
*This cart size option is only available for trash carts.
You are eligible for one free recycle cart size swap and one free refuse cart size swap. If you request additional cart swaps the $28.50 fee will be debited from your PAYT account. Make sure to check your PAYT account balance before requesting the cart swap, your request will not be processed until the fee has been debited from your account.
This number is located on the front of your cart underneath your lid.
Is this number hard to read on your cart? Can't locate this number on your cart? No worries. Our 311 agents will still be able to help you.
Request a cart swap to one of our customer service agents. Call 311 or 616-456-3000. You can call us Monday- Friday from 8 AM-5 PM. Keep in mind we're closed on weekends and holidays.
Contact Us
Phone
311 or 616-456-3000
Email
info@grcity.us
Location
Monroe Storefront
300 Monroe Avenue NW
Grand rapids, MI 49503
Online Information
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