Report a Missed Trash Pickup

Paso 1.Make sure you're eligible for pick-up

•  Have you checked your balance to make sure you have sufficient funds for pick up? You can check this by phone or online here. 
• Did you have your trash out on your correct collection date? If you're unsure of your collection date, you can look it up here.
• Was your cart put out before 7am on your collection day? We require this for pick-up.
• Was there a tag left on your cart alerting you of a potential issue? The driver may have left a tag for many possible reasons.  Don't see a tag? Give us a call. 
• Are you trying to put in a request for missed pick-up before 3pm? Hold tight. We may still have crews out there working on collections. If your trash is still not collected after 3pm, give us a call.

Paso 2.Still unsure of why your cart wasn't emptied

Give us a call. All misses need to be reported within 2 business days. We can only go back and retrieve within this timeframe. If you're trying to request a pick-up after this timeframe, you will have to wait until your next one.     

Paso 1.Make sure you're eligible for pick-up

•  Have you checked your balance to make sure you have sufficient funds for pick up? You can check this by phone or online here. 
• Did you have your trash out on your correct collection date? If you're unsure of your collection date, you can look it up here.
• Was your cart put out before 7am on your collection day? We require this for pick-up.
• Was there a tag left on your cart alerting you of a potential issue? The driver may have left a tag for many possible reasons.  Don't see a tag? Give us a call. 
• Are you trying to put in a request for missed pick-up before 3pm? Hold tight. We may still have crews out there working on collections. If your trash is still not collected after 3pm, give us a call.

Paso 2.Still unsure of why your cart wasn't emptied

Give us a call. All misses need to be reported within 2 business days. We can only go back and retrieve within this timeframe. If you're trying to request a pick-up after this timeframe, you will have to wait until your next one.

Paso 1.Make sure you're eligible for pick-up

•  Have you checked your balance to make sure you have sufficient funds for pick up? You can check this by phone or online here. 
• Did you have your trash out on your correct collection date? If you're unsure of your collection date, you can look it up here.
• Was your cart put out before 7am on your collection day? We require this for pick-up.
• Was there a tag left on your cart alerting you of a potential issue? The driver may have left a tag for many possible reasons.  Don't see a tag? Give us a call. 
• Are you trying to put in a request for missed pick-up before 3pm? Hold tight. We may still have crews out there working on collections. If your trash is still not collected after 3pm, give us a call.

Paso 2.Still unsure of why your cart wasn't emptied

Give us a call. All misses need to be reported within 2 business days. We can only go back and retrieve within this timeframe. If you're trying to request a pick-up after this timeframe, you will have to wait until your next one.

Paso 1.Make sure you're eligible for pick-up

•  Have you checked your balance to make sure you have sufficient funds for pick up? You can check this by phone or online here. 
• Did you have your trash out on your correct collection date? If you're unsure of your collection date, you can look it up here.
• Was your cart put out before 7am on your collection day? We require this for pick-up.
• Was there a tag left on your cart alerting you of a potential issue? The driver may have left a tag for many possible reasons.  Don't see a tag? Give us a call. 
• Are you trying to put in a request for missed pick-up before 3pm? Hold tight. We may still have crews out there working on collections. If your trash is still not collected after 3pm, give us a call.

Paso 2.Still unsure of why your cart wasn't emptied

Give us a call. All misses need to be reported within 2 business days. We can only go back and retrieve within this timeframe. If you're trying to request a pick-up after this timeframe, you will have to wait until your next one.