1. Create a Citizen Access account
We use a third party application called Citizen Access for our Water-Sewer Connection Permit applications. If you've never used Citizen Access, we recommend that you review how to create an account before starting your application.
2. Make sure you have time to apply
This application will take about 20 minutes once you've gathered the required information identified in the steps below.
3. Make sure you have all the required information
- Identify the total number of units (buildings, apartments, business suites, etc.) to be connected in each use category (residential/commercial/industrial)
- Identify the total number of each fixture type to be connected. Separate totals are required for private vs. public areas. Private fixtures are described as fixtures in residences and private rooms and public fixtures are fixtures for general public use.
- A digital/scanned site plan is required for new buildings or changes to multi-building properties. You'll upload this within your online application.
4. Apply online
Login to Citizen Access and choose the Water-Sewer Applications category.
5. We'll review your application
Expect to hear from us within 1-2 business days. We'll email you to confirm receipt of your application. Keep in mind that you might need to revise your application or attachments if we notice any missing or incorrect information.
6. Pay your permit fee
When your application is approved, we'll notify you of the fee amount. You'll be able to login to Citizen Access and pay with your credit/debit card. We accept Visa, MasterCard and Discover for online payments.
