Managing Your Account

Managing your water account is simple and convenient, ensuring you have control over your usage and payments.

GR PayIt

GR PayIt is a convenient platform that allows you to manage and pay your water/sewer account and various other City services. After you’ve received your first bill, you can:

• Review Billing Information: Access and review your billing statements, past invoices, and the breakdown of charges. Understand your bills to budget and plan your payments accordingly.
• Opt in for Paperless Billing: receive your eAlerts when new bills are generated, and payments are due.
• Choose Your Payment Option: Decide on your preferred payment option—whether you want to pay the total amount due quarterly or opt for the monthly payment plan (residential accounts only).
• Set Up Automatic Payments (Optional): If desired, set up automatic payments to ensure your bills are paid on time without manual intervention. This offers peace of mind and avoids late fees. 

To get started:

1. Create your login ID and password
2. Add your utility accounts (if you have more than one property or account, you can manage them all with a single login.) 

3. Accounts can be added two different ways

   • With your new utility account number (digits only, ex. WS20XXX79 enter 20XXX79)
   • With the account holder name and the location house number

eServices

After you receive your first bill, sign up at eServices. This tool allows users 24/7 access to prior bills and the ability to export bill data to Excel for easy bookkeeping.  

To get started:

1. Create your login ID and password
2. Add your utility accounts (if you have more than one property or account, you can manage them all with a single login.) 

Important Reminder: When setting up your profile in eServices and adding accounts, always include “WS”before the account number.