Unpaid Water and Sewer Bills
Due Date
Your water/sewer bill is due 21 days after the bill date. If the due date is missed, a 10% late fee is assessed to the account.
Past due accounts
Any account that is past due is considered eligible for shutoff until paid in full. This does not mean that all past due accounts will be shutoff. Until the account is current, the account has the potential to be shutoff.
Courtesy Late Fee Removal
As a courtesy, we allow customers to request a late-fee removal once every 24 months. To qualify, your account must not have a past due balance, and you must request the removal within four months of receiving the late fee. This courtesy removal applies only to the 10% late fee.
To request late-fee removal, please call 311 or (616) 456-3000.
Water Payment Assistance
If you need help paying your water utility bill, there is help available.
Michigan Lien Law
Delinquent Water/Sewer bills stay with the property and are eligible to be added to the property tax once they are six months past due.
