City Invoices

Need to pay an invoice from the City? Use the payment options below for parking validation tickets, meter hooding, property damage invoices, Police false alarms, building inspections, building violations or other miscellaneous items.

1. Before we get started

A couple of notes on GR PayIt:

Security. Rest assured that your payment information is encrypted when it's submitted and securely stored by a third party. These practices are PCI DSS compliant
Goodbye processing fees. There are no processing fees when making payments for most City services. A processing fee is assessed when paying property tax bills

2. Gather your information

Make sure to have your invoice number, customer number, license ID, or email address. You’ll will need one of these items to search for your invoice in GR PayIt. Most of this information is printed on the invoice; however, a physical copy of the bill may not be necessary.

3. Decide your payment option

You can pay online with credit/debit card (Visa, MasterCard, Discover, and American Express) or eCheck. There are also options to mail your payment or pay in person at City Hall.

4. Make your payment

Login to GR PayIt and use your existing account. If you are new to GR PayIt, you can create an account or pay as a guest. You'll be asked to look up your invoice and begin the process of paying it.

Pay it online

5. Payment timeline

When you make a payment through GR PayIt, the payment goes through the following business day by noon. If you make a payment on a holiday, it'll be posted the following business day.

1. Gather your information

Make sure to send your payment with your payment stub. Write the invoice or reference number on the check or money order.

2. Prepare your payment

Make your check out to Grand Rapids City Treasurer. Keep in mind that it takes 5-7 business days for the US Postal Service to deliver mail to us. Make sure to mail your payment at least 5-7 business days before your payment is due.

3. Mail your payment

Mail your payment to the Grand Rapids City Treasurer at the address listed in the Contact Us section of this page. Keep in mind that you should never send cash in the mail. Write the invoice or reference number on your check memo.

4. We'll process your payment

Keep in mind that it takes 5-7 business days for the US Postal Service to deliver mail to us. Make sure to mail your payment at least 5-7 business days before your payment is due. We'll process your payment as soon as possible.

1. Gather your information

You'll need to key in your invoice number. The system will ask for a 10 digit number. If your invoice number is only 8 digits, enter only those 8 digits.

2. Prepare your payment

You can pay by phone with credit/debit card (Visa, MasterCard, American Express, and Discover). There are no fees for City invoice payments over the phone.

3. Give us a call

Call 888-861-7956 and select option 5 at the second prompt to make your payment. You'll need to have your invoice number and form of payment ready. You can find your water account number:

On your bill
By calling 311 or 616-456-3000. We're open Monday through Friday 8:00 am - 5:00 pm. Keep in mind we're closed on weekends and holidays

It takes 2 business days for your payment to post to your account. If you make your payment on the weekend or on a holiday the payment will post two business days later.

1. Locate your invoice

Make sure you bring your invoice with you to the Treasurer's office.

2. Bring your payment

We accept cash, check, money order and credit/debit cards (Visa, MasterCard, Discover, and American Express) for in person payments. Be prepared to pay a 2.98% convenience fee if you pay with a credit/debit card.

3. Park and pay at City Hall

Visit us between 8:00 AM - 5:00 PM Monday through Friday at City Hall. We're closed on weekends and holidays. We're located at the address listed in the Contact Us section of this page.

We'll validate 30 minutes of free parking in the Government Center Ramp while you make your payment. We'll give this to you at the counter. We don't validate for metered parking.

4. Drop off your payment after hours

Pay when it's convenient for you. Drop off your check or money order payment in the dropbox. We empty the dropbox at 8AM and process payments in 2 business days. If you drop off your payment after 8AM, we'll process it two business days after that. When we collect your payment from the dropbox, we mark it as paid as of the prior business day.

You can find the dropbox across the street from City Hall at 300 Ottawa Ave NW.

Ottawa is a one-way street heading south and the dropbox will be on your left, the east side of the street.