Non-emergency city offices are closed on Nov. 25 and 26 for the Thanksgiving holiday. Refuse, recycle, and yard waste collection service are delayed one day. Thursday’s collection will be picked up Friday and Friday’s collection will take place Saturday. Our yard waste drop-off site is CLOSED on Thanksgiving day but open on Friday and Saturday from 7:30 AM to 4:30 PM.
Need to pay your water/sewer bill? Make a payment online through GR PayIt or explore your other options.
Is your bill higher than expected? Leaks are the most common reason for big spikes in your water cost. If you have a leak, we want to help you find it and fix it. We have tips for Water Leak Detection. And if you think your bill is high because of a leak, you can Request a Water Leak Credit.
A couple of notes on GR PayIt:
When you make a payment through GR PayIt, the payment goes through the following business day by noon. If you make a payment on a holiday, it'll be posted the following business day by noon. Check out the water bill payment options to decide which one works best for you.
Was your water turned off for nonpayment? We're not able to turn your water on again until your full balance payment posts to your account. We recommend you pay your full balance in person at City Hall so the payment posts immediately. If you pay online or via mail there'll be a delay from one to several days.
Need more time? We can extend your due date by 4 days if all of these apply to you:
Call us to determine if you're able to extend your due date. Our number is in the Contact Us section of this page. We're open Monday through Friday 8:00 am - 5:00 pm. Keep in mind that we're closed on weekends and holidays.
You can pay online with credit/debit card (Visa, MasterCard, Discover, and American Express) or eCheck. You can also have your bill amount automatically deducted from your checking or savings account if you signup for autopay (see step 8).
Login to GR PayIt and create a user account. Use the Water Bot to link your water account (you may link more than one water account to your user account). Choose your method of payment. We'll process your payment with no added fees.
Pay it online
Set up autopay in GR PayIt. Once you're set up, the full amount of your water/sewer bill will be deducted from your checking or savings account. Paying your water bill in GR PayIt means no added fees!
If your check is returned for non-sufficient funds (NSF) you'll be responsible to pay your bank charges and an additional $30 returned fee to the City.
You can go green and stop receiving paper bills in the mail by signing up for paperless billing. Simply “Manage eBilling” to enroll your water account in paperless bills. We’ll email you when your new bill is ready. If you wish to start receiving paper bills again, the Water Bot can help you unenroll from paperless billing.
You can use eServices to get a copy of your current or previous water bills. We'll walk you through how to create an account or log in to view current or past water bills.
Call us at 311 or 616-456-3000 to determine if you're able to extend your due date. We're open Monday through Friday 8:00 am - 5:00 pm. Keep in mind that we're closed on weekends and holidays.
Make your check or money order out to Grand Rapids City Treasurer. Write your account number on the memo line of the check or money order. Keep in mind that it takes 5-7 business days for the US Postal Service to deliver mail to us. Make sure to mail your payment at least 5-7 business days before your payment is due. Check out the water bill payment options to decide which one works best for you.
Mail your check or money order (with your account number written in the memo line) to Grand Rapids City Treasurer at the address listed in the Contact Us section.
We process payments 2 business days after we receive them in the mail. The only exception is if there's missing information. If we see that you missed some information, we'll call or email you to resolve it and process your payment.
The length of time it takes for us to apply your payment varies depending on the day you pay. Review below to find out when you can expect your payment to post.
We Receive Payment on a Weekday
Payment posts Wednesday by noon
Payment posts Thursday by noon
Payment posts Friday by noon
Payment posts Monday by noon
We Receive Payment on a Weekend
Payment posts Tuesday by noon
You can pay by phone with credit/debit card (Visa, MasterCard, or Discover). There are no fees for water/sewer bill payments over the phone. Check out the water bill payment options to decide which one works best for you.
We use a third party called ACI Payments, Inc. to take payments over the phone. Call 1-877-495-0333 and select option 2 to make your payment. You'll need to have your water account number ready. You can find this:
It takes 2 business days for your payment to post to your account. If you make your payment on the weekend or on a holiday the payment will post two business days later.
The length of time it takes for us to apply your payment varies by how you pay. Review below to find out when you can expect your payment to post.
You can pay in person with cash, check, money order, or credit/debit (Visa, MasterCard, Discover, or American Express). Make checks out to Grand Rapids City Treasurer. Check out the water bill payment options to decide which one works best for you.
Pay in person at City Hall to have your payment immediately posted to your account. We'll validate 30 minutes of free parking in the Government Center Ramp while you make your payment. We'll give this to you at the counter. We don't validate for metered parking.
Monroe Level Storefront
300 Monroe Ave NW
Grand Rapids, MI 49503
Pay when it's convenient for you and drop off your check or money order payment in the dropbox. We empty the dropbox at 8:00 am and process payments in 2 business days. If you drop off your payment after 8:00 am, we'll collect and process it two business days after that.
You can find the dropbox across the street from City Hall at 300 Ottawa Ave NW.
Ottawa is a one-way street heading south and the dropbox will be on your left, the east side of the street.
GR PayIt is available in the Apple App Store!
Download on iPhone
GR PayIt is available in the Google Play Store!
Download on Android
You can see current or past water bills online using eServices.
View Water Bills
If left unpaid long enough, water bills eventually become a lien on your property. We can tell you more about that.
View the Lien Guide