InfoSend Customer Portal Frequently Asked Questions

Each water account can only be linked to one online profile. We recommend that the primary account holder create and manage the account.

For businesses with multiple water accounts, we recommend creating a single shared team login rather than linking accounts to individual employees.

Accounts cannot be removed through the online portal.

To remove an account, call 311 or email watercs@grcity.us. Please include:

• The email address associated with the InfoSend account.
• The water account number you would like removed.

Bills issued on or before March 27, 2026 are available in eServices through March 2027.

Bills issued after March 27, 2026 are available in InfoSend.

Please allow up to 24 hours after your bill is issued for it to appear on the customer portal. You can always view your balance through GRPayIt. 

Need help setting up your account? Visit View Current or Past Water Bills for step-by-step instructions.

Check your spam or junk folder.

To help ensure future emails are delivered, add cityofgr@onlinebiller.com to your email contacts.

You can use GRPayIt to view your current account balance.

If you need a copy of your bill:

• Tenants: Contact your landlord or property management company.
• Property management companies: Check with your team to see if an InfoSend account has already been created for the property.

If you’re still unable to access your bill, call 311 or email watercs@grcity.us.