I don't live in Grand Rapids. Can I still borrow items?
At this time you must be a Kent County resident to start an individual or family membership. Large groups must be based within Grand Rapids city limits to utilize the Gear Library.'
How long can I borrow Items?
Items can be borrowed for up to a week at a time. Our mission is to support people in getting outside for somewhat local excursions. This limit also ensures that equipment is in and out the doors often, and therefore available for more people in the community.
What should I expect during a membership orientation?
At this time we are not requiring ID or proof of address. We ask that you join us for a 10-15 minute orientation that will cover everything you need to know about using the gear library.
How is equipment cleaned?
We ask that you do certain cleaning tasks before returning items. Staff check items after drop off to make sure they are cleaned and still working properly before the next person comes to pickup. There are certain items you will be asked not to clean. Staff will make this clear when you pickup your items.
What if equipment gets broken or lost?
Every situation is different, and we will never charge fees for malfunctions or wear and tear. If we have to charge you for a broken or lost item, we will only ask you to pay our replacement cost of the item (usually about 60% of the item's retail cost).
We know that life gets crazy! Even if you cannot pay a fee, please bring items back and talk to us about what happened. Every issue can be resolved through open communication.