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Do you have a complaint about the condition of the outside of a house or building? This could include peeling paint, broken fences, or holes in the wall where animals enter. You’re in the right place to report the suspected violation.
Together, you and your neighbors form a strong community. Working together to resolve an issue can create a stronger block and neighborhood. We’ve put together optional first steps before filing a complaint with us.
This form will take about 5 minutes to complete. You'll be able to save your entry and resume later if you need more time.
We use a third party application called Citizen Access to receive complaints about vacant housing. You can submit a complaint anonymously without logging in, or create an account and log in first to make it easier for you to track the status of the complaint over time.
Haven't used Citizen Access before? Make sure to review how to create an account before starting.
After following the link below, you'll agree to the disclaimer. All you’ll need is the property address and a description of your complaint.
Submit an Exterior Housing Complaint in English
We'll start a case after we review and accept your complaint. Then we send a letter to the owner for complaints we enforce. We give the owner 21 days for non-hazardous issues. Our inspectors follow up with an on-site inspection. If timely corrections aren't completed, the process continues. If the complaint is a hazard, our inspectors inspect the condition as soon as possible. You can track this online through Citizen Access.
Check out our enforcement process(PDF, 221KB) for more details.
Want to see what's happening with the complaint you filed? Visit the Citizen Access website:
There's currently no printed version of this form. To file a complaint about the exterior condition of a house or building, click the other tabs for online, phone and in person options.
Decide which option works best for you and click the corresponding tab for more instructions. Have questions? Give us a call at the phone number listed in the Contact Us section of this page.
All houses and buildings must be in good repair to make sure our community members are safe and healthy. The following is a list of the exterior maintenance standards for our city:
Call us at the number listed in the Contact Us section of this page.
To file a complaint in person, visit Code Compliance at the address listed in the Contact Us section of this page.
Create a Citizen Access Account
Housing and Zoning Fee Schedule(PDF, 105KB)
Nuisance Fee Schedule(PDF, 90KB)
Enforcement Process(PDF, 221KB)
Animals (Backyard Chickens)
Building Maintenance Code
Property Maintenance Code (Amendment Only)
Home Safety (Smoke Detectors)
311 or 616.456.3000
300 Monroe Avenue NW,
Grand Rapids, MI 49503
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