Most city offices are closed on Monday, January 17 in honor of MLK Day. There will be NO DELAYS to refuse and recycle collection services.
Meet the police chief candidates remotely or in-person on January 19 at 6:30 PM View the candidate bios and event details
Do you have a complaint about ongoing construction on private property? Is work being done without a permit? You can report a suspected building, electrical, mechanical, plumbing, or soil erosion violation taking place at an active construction site.
We use a third party application called Citizen Access to receive complaints about active construction. You can submit a complaint anonymously without logging in, or create an account and log in first to make it easier for you to track the status of the complaint over time. If you've never used Citizen Access, we recommend that you review how to create an account before starting.
This form will take about 5 minutes to complete. You'll be able to save your entry and resume later if you need more time.
If your complaint is about a residential builder or maintenance and alteration contractor it must be filed within 18 months of completion of the work, occupancy or purchase whichever occurs later.
A complaint may be filed about any other licensed party at any time.
Do you suspect or know of a criminal fraud case? Make sure to file a complaint with the Grand Rapids Police Department.
You can call the non-emergency number for the Police Department at (616) 456-3400.
Unsure about suspected fraud and want more information? Contact the Michigan Bureau of Construction Codes' Enforcement Division at (517) 241-9202.
After following the link below, click Report Violation or File an Appeal near the top of the page and then choose Private Property Complaint.
Submit an Active Construction Complaint in English
Once reviewed and accepted, a case will be started which you can track online. For more information regarding the enforcement process, see the Related Links section of this page.
Want to see what's happening with the complaint you filed? Visit the Citizen Access website and click the Enforcement tab. If you logged in before submitting your complaint, you'll see the case listed under Case Records. Click on the Case Number for more information. If your complaint case is not automatically listed under Case Records, you may search by Site Address, Parcel Number, or Case Number in the General Search section of the page.
There's currently no printed version of this form. To file a complaint about ongoing construction on private property you have options to:
Decide which option works best for you and click the corresponding tab for more instructions. Have questions? Give us a call at the phone number listed in the Contact Us section of this page.
Call us at the number listed in the Contact Us section of this page. We'll gather all the information needed for you to file an Active Construction Complaint over the phone.
Want to see what's happening with the complaint you filed? Visit the Citizen Access website and search for the address in the General Search section listed under the Enforcement tab.
To file a complaint in person, visit the Development Center at the address listed in the Contact Us section of this page.
Create a Citizen Access Account