City offices are closed on 01/20 for Martin Luther King day. Refuse and recycle services are not delayed.
Are you a contractor looking to install utility equipment in the City Right-of-Way? You're in the right place.
You must be an authorized agent of a City-registered Metro Act or Franchise Utility to apply for a Utility Permit.
We use a third party application called Citizen Access for our Utility Permit applications. If you've never used Citizen Access, we recommend that you review how to create an account before starting your application. First-time use by an authorized agent of a City-registered Metro Act or Franchise Utility requires activation of your registration for online use. Call the number listed in the Contact Us section to request activation.
This application will take about 20 minutes once you've gathered the required information identified in the steps below. You will be able to save your application and resume later if you need more time.
Make sure you have the following documents in electronic versions to upload with your application:
Login to Citizen Access and choose Utility Applications category using the link below.
Apply online for a Utility Permit
Expect to hear from us within 1-2 business days. We'll email you to confirm receipt of your application. Keep in mind that you might need to revise your application or attachments if we notice any missing or incorrect information.
Keep in mind that we will mail an invoice for Franchise Utility permit fees to the primary contact designated for the utility company.
You can visit our office if you need help applying through Citizen Access. You can find our address in the Contact Us section of this page. We're happy to help you fill out an application!
You can find our number in the Contact Us section of this page. We'll get you all the information you need to apply for your Utility Permit. We don't take applications over the phone, but we'll make sure you have everything you need to get your application approved.
We'll help you apply for your Utility Permit online through Citizen Access.
Create a Citizen Access Account
311 or 616.456.3000
300 Monroe Avenue NW,
Grand Rapids, MI 49503
View all Services
Vision & Mission