The ICB Assistance Program helps customers pay their bills. Each year up to 12.5% of the penalty fees paid by retail water and sewer customers are set aside to support this program. Kent County Community Action (KCCA) helps us manage this program.
Our program helps with water/sewer bill payments. But we can't help with reconnect fees or deposits.
Contact KCCA to find out if you qualify for help with your payments.
Kent County Human Services Complex
121 Franklin St SE
Grand Rapids, MI 49507
Don't qualify for help from KCCA? Contact the United Way at 211. They can connect you to other agencies that may be able to help.