Grand Rapids issues survey on City services, other topics

Published on February 01, 2024

A picture of a City of Grand Rapids logo, landscape and sky containing wording encouraging community members to Make An Impact by completing the National Community Survey.

GRAND RAPIDS, Mich. – As part of its ongoing strategic planning efforts to improve services, the City of Grand Rapids is once again conducting a National Community Survey (NCS). Over the next few weeks, randomly selected households across the city will receive a postcard asking them to participate. Their answers will produce statistically valid survey responses that will be used by City officials to benchmark metrics obtained from the first 2022 NCS survey across all priorities in the City’s strategic plan. The City Commission also will use the results during future Fiscal Year 2025 budget discussions.

The survey contains several questions asking how community members feel about living here and what their experiences have been in interacting with City Hall. The survey includes questions about quality of life, quality of City services, customer service experience, characteristics and opportunities in the community, and participation in City programs, among other topics. The survey features 31 questions and takes about 15 minutes to complete.

“Community feedback is vital to our City’s strategic planning efforts as we work to measure our progress,” said City Manager Mark Washington. “We want to know how our community members feel about living here and what their experiences have been in interacting with City Hall. Accountability is one of our core values, and building a connected and engaged community is a priority. Every voice in our community matters.”

Community members that aren’t part of the randomly selected sample – and who still would like to participate – will be invited to complete a survey beginning March 7. Grand Rapids’ National Community Survey (NCS) will be available online from Thursday, March 7 to Thursday, March 21.

For more information, call the City’s 311 Customer Service at 616.456.3000 or email info@grcity.us.

Tagged as: