Boil Water Notice Lifted; Take Steps Before Resuming Use

Published on March 20, 2024

March 20 2024 Boil Water Advisory Lifted Additional Steps Neccesary Before Use

GRAND RAPIDS, Mich. – Effective immediately, the City of Grand Rapids has lifted the boil water advisory issued March 17, 2024. The City has flushed the system and has completed all required testing and sampling in accordance with Federal and State rules and regulations. Residents and businesses no longer need to boil water to make it safe to consume; however, there are a number of recommended actions before residents resume using water.

Steps after a boil water advisory:

Flush Plumbing, Pipes, and Faucets (interior and exterior)

  • Unscrew and remove faucet screens/aerators and clean out any particles. Instructions available from
  • Run cold water through your faucets and appliances with direct water connections for at least 5 minutes.
  • To clear hot water pipes and the water heater of untreated water, run hot water only at all faucets and flush until the water runs cool.
  • Put the screens/aerators back on the faucets.

Check Appliances/Devices

  • Remove and replace all water filters, including water coolers, inline filters, and other appliances with direct water connections. The filter could be contaminated if you ran water through any filter during the boil water advisory.
  • Always read and follow the owner’s manual for directions to flush and replace filters for all appliances that use water.
  • Water dispensers from refrigerators should be flushed by at least one gallon of water, refer to the owner’s manual.
  • Dump existing ice and flush the water feed lines, making and discarding three batches of ice cubes.
  • After flushing hot water pipes and water heater, run an empty dishwasher one time on the hottest or sanitize cycle.
  • Run water softener through a full regeneration cycle.
  • Remove and replace filters in portable and furnace humidifiers.

Restaurants and food service facilities should refer to guidance from the Kent County Health Department concerning requirements for their operations.

City Manager Mark Washington said that he’s grateful for the staff’s quick response and diligence during the boil water period. “While this has certainly been a disruption for our community, our Water Department employees were able to quickly identify and correct the

issue while staff from departments across the organization pulled together to support our residents in a compassionate and professional manner. This is exactly what our community expects in challenging times and our employees never fail to deliver.”

“While we’re all able to return to a sense of normalcy, our work internally is just starting as we continue to assess this event, determine lessons learned, and refine how the City might improve our response to potential issues in the future,” added Washington.

Mayor Bliss praised the unity and resiliency demonstrated by the community throughout the ordeal. “When times are tough, the true character of our city shines through and Grand Rapidians always shine bright. I can’t thank our residents enough for their patience as our Water Department and City employees worked day and night to restore our water system.”

“Our Neighborhood Associations, community organizations, non-profit partners, and volunteers stepped up – as they always do – to help share the load. And many in our business community, from the thousands of cases of water donated by SpartanNash and Meijer to the smaller services and donations provided directly to our partners from companies throughout the area, came through when we needed them. While it can be easy in these situations to focus on the negative, I often find this is when we are at our best as a community.”

If you have further questions, or need to report a water/sewer emergency, please contact customer service by dialing 616-456-3000, or dial 3-1-1 if you are within the city limits.

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