We developed a Water System Strategic Plan for the City of Grand Rapids Water System. The Water System's strategic plan tackles many of the challenges public utilities face nationwide, including aging infrastructure, emerging contaminates, new regulatory requirements, and a decline in a skilled workforce.
When developing our strategic direction, we leveraged our values of respect, self-awareness, equitability, listening, accountability, collaboration, and reliability. We also structured the Strategic Plan around five strategic priorities, which are:
- Customer Experience
- Finance & Business Management
- Asset Management & Capital Planning
- Innovation & Sustainability
- Leadership & Employee Development
As we begin to implement the Strategic Plan, we are committed to tracking and evaluating our progress. This will include close attention to the effectiveness of this plan's strategic priorities, objectives, and ability to make the necessary changes or improvements.
Strategic Plan(PDF, 3MB)