Inspections

Step 1.Check your eligibility

All building and trade inspections (except for those preformed by the Fire Department) may be scheduled online. If you're not listed as a contact on the permit record, please submit this form so that you can have access to online scheduling. For more information about scheduling inspections online, check out our Online Inspection Scheduling Tutorial Video.

To request an inspection by the Fire Department, please call 616-456-3818.

Step 2.Find your permit

Log in to Citizen Access. All of your permits will be listed in the Permits tab. If you don't see a list of permits, contact us to check that your license is connected. Give us a call at the number listed in the Contact Us section of this page. 

Step 3.Select the permit

From your list of permits, click on the blue Record Number link for the permit you want to schedule for. Keep in mind that only permits we've issued can have an inspection scheduled.

Step 4.Request an inspection

Click on the Record Info button. Then click Inspections to get to the request screen. Click the Schedule or Request an Inspection link to schedule an inspection.

Step 5.Choose the inspection type

The inspection type options vary based on the type of permit. Click the one you'd like to schedule then click Continue.

Step 6.Select the date and time

Pick the day and time block that works best for you. Available time blocks are morning (8:30 AM - 12:00 PM) and afternoon (12:30 PM - 3:00 PM). Then click Continue.

Step 7.Enter your contact information

Enter your first name, last name, and phone number. If you'd rather you can use the Select an existing contact option instead.

Step 8.Confirm the inspection details

Before you finish scheduling your inspection, the inspector will need a few details about accessing the site and the work being inspected. Click the Include Additional Notes link to open the text box. Make sure to include the following information:

• Site access information (Is the site open for access? Is there a hidden key or a lockbox? If so, what’s the lockbox code or where is the key located?)
• Location of work to be inspected (i.e. 5th floor)
• Scope of work to be inspected
• Site contact name and phone number

Click Finish. Now your inspection is scheduled!