Service Delivery Changes At a Glance

The Michigan Department of Health and Human Services (MDHHS) has issued guidelines on maintaining a safe workplace. These guidelines require temporary service changes.

Most City Facilities Open to Walk-in Service

The City's 311 Center on the Monroe level of City Hall is open for walk-in services.
The 311 Customer Service windows is open for normal hours, 8:00 am - 5:00 pm, Monday - Friday. More Info 

Employees and visitors are required to wear face coverings if they are unvaccinated. 

Know before you go, contact 311 or 616.456.3000 to verify the city facility you would like to visit is open. Assistance with many city services can be provided online, over the phone, or by email. 

Service Delivery Changes At-A-Glance

City Commission and Standing Committees

City Commission and its legislative standing committee meetings are being held in person. City Commission, Committee on Appointments, Fiscal Committee, Community Development Committee, and Committee of the Whole are streamed live on TV, Youtube, and Facebook. For agendas, meeting, calendar, live streams, and more, visit the City Commission page.  

You can provide public comment by attending in person or by sending communications in advance of the meeting by contacting the City Clerk's office by email or phone. 




Other Boards and Commissions Meetings

All boards and commission meetings are held in person. The public can provide public comment in advance of the meeting by contacting the liaison department or by attending in person. Planning Commission, and the Citizen Appeals Board are streamed live on Facebook. You can find upcoming meetings, agendas, minutes, and more on the Boards and Commissions page.

Public Engagement Meetings

Public engagement meetings may be conducted virtually or in-person. We're committed to offering safe and comfortable engagement opportunities. We'll stay in compliance with personal protections, physical distancing, and capacity guidelines set forth by MDHHS.

Interior Inspections

We continue to provide Interior inspections for code enforcement, permits, rental certification, water services, sewer maintenance, housing rehabilitation and lead remediation projects. To ensure your safety and our staff's safety, we will perform these services providing that work can be done in a safe manner.
  • Departments providing such in-home services shall develop protocols for pre-screening homes or businesses for COVID risk.
  • If risk factors are present, those should be reported to a supervisor to determine whether the risks can be mitigated, or work can be rescheduled.
  • Departments performing in-home services must maintain a log or record of appointments serviced.