Re-Entry Services by Department

Health Guidelines 

Visitors to City Hall and all of our other buildings are required to follow health guidelines and wear a face covering.

Visitors to City Facilities are required to follow Governor Whitmer’s Executive Order 2020-147: individuals are required to wear a face covering whenever they are in an indoor public space.


City’s Phase 2 COVID-19 re-entry plan launches on Monday, July 13th, 2020

Assistance with many city services can be provided online, over the phone, or by email. Appointments continue to be available for our community.  Please contact the department directly or call 311 or dial (616) 456-3000 to see if your request can be processed without an in-person appointment.

Customers are encouraged to make an appointment with the department they will be visiting prior to arrival. A City Hall ambassador will be at the Calder Plaza level to check in anyone arriving for an appointment or requesting to see a department. 


Browse by Department


All Departments

311 Customer Service

In Person

Starting Monday, July 13, 2020, the 311 Customer Service windows in the lobby will resume their normal hours. 

Monday - Friday
8:00 am - 5:00 pm

  • Water/Sewer Payments
  • Refuse Account Payments
  • Parking Ticket Payments
  • Purchasing tags and bags for refuse and yard waste collection
  • Set up water/sewer or refuse accounts
  • Miscellaneous Receivables Payments (code compliance, NSF fees, permit fees)
  • Accounts Receivable Payments
  • Community Development Block Grant Loan Payments
  • Property Tax Payments (for the current year, up to 5 properties)

Assessor

In Person

  • Limited staff will be in office Monday through Friday to meet with the public, by appointment only.
  • For 2020 only, by Governor's Executive Order No. 2020-87, the July Board of Review may hear valuation appeals that were not brought before the March Board of Review. If you wish to appeal to the July Board of Review, please call our office at 616-456-3081 for an in-person or telephonic hearing appointment. You may also file a letter appeal it must be received in the Assessor's Office by 5:00 PM on July 17, 2020. There are no exceptions to the deadline.  Appeals by fax machine or other electronic media received by the deadline are accepted.
  • Appraisers will be conducting neighborhood field review by car. Only one person allowed in the car at a time and will photograph properties from the car.
  • The Assessor’s Office staff will not do interior inspections of occupied buildings until further notice. New construction interviews will be conducted by telephone interviews, review of building plans and distance inspection.

City Attorney

In Person

  • Continuing to process FOIA requests as best as possible
  • No public walk-ins, appointments will be accommodated when necessary and appropriate.

City Clerk

In Person

  • The Clerk’s Office has suspended all passport processing through the November 3rd election, with plans to resume on November 9, 2020.
  • Notary services will be available by appointment only until further notice.
  • Appointments should also be made for any business licensing or public information requests that cannot completed online, by phone or email.
  • Residents needing assistance with Voter Registration and Absentee Ballot Requests can be seen without an appointment. We encourage customers to make an appointment whenever possible.

City Commission

In Person

  • Meetings with City Commissioners are by appointment only. Please call 616-456-3035 to schedule an appointment. Any walk-ins can request a meeting through the plaza level ambassador.

Online

Can't make it to City Hall? Many services are also available online.

All Online Services

Code Compliance

In Person

  • Interior property inspections have resumed.
  • No more than 4 people can be present during the inspection. This includes the Code Compliance Officer, the owner/manager, occupant, etc.
  • Staff will ask Health Screening Questions on site prior to conducting an inspection. Inspections will be rescheduled if necessary.
  • Code Compliance Officers will wear appropriate PPE during inspections and maintain safe physical distancing.
  • Masks or face coverings are required for any person present during the inspection.
  • Notices of Violation (for exterior housing codes) that became due before June 1 and deferred Notices of Violation (for exterior housing codes) will be extended eight 8 weeks from the original due date with no late fees assessed.
  • Invoices for violations will be issued beginning August 1st
  • Rental Certification inspections of all types were suspended through June 12, 2020. Existing certifications due in June have been extended through June 30, 2020. Code Enforcement Staff will issue extensions and reschedule certification inspections, as necessary.
  • No late fees will be assessed for rental property certifications that were rescheduled due to the pandemic.
  • Nuisance roll for past due invoices (7/1/2019-12/31/2019) will be added to 2020 Summer tax bills.

Community Development

In Person

In Person meetings will be by appointment only

  • Housing Rehabilitation and Lead Hazard Control Program operations have resumed. Initial requests for assistance can be submitted online at www.grcity.us/grants.
  • Applicants are encouraged to a use postage paid envelope to return complete applications and supporting documents to the Community Development Department.
  • Housing Rehabilitation applications and supporting documents can be left with the City Hall Ambassador on the Plaza Level.
  • If a customer is having trouble making a Community Development loan payment, we are glad to discuss payment arrangements. Please contact the Community Development Department at 616-456-3677 or LHCP@grcity.us.

Online

Can't make it to City Hall? Many services are also available online.

All Online Services

Comptroller

In Person

  • Much of the business with outside vendors can be conducted through the vendor self-service website.
  • In-person business is being accommodated through appointments

Online

Can't make it to City Hall? Many services are also available online.

All Online Services

Development Center

In Person

  • The development center will be open to the public by appointment only.
  • Inspections for residential and commercial projects are being completed. When scheduling be prepared to answer questions on occupancy and any illness present. Video-enabled inspections will be available at the discretion of the inspector.
  • The health and safety of our staff and community is our top priority. All inspectors will be equipped with Personal Protective Equipment (PPE) and retain the right to refuse entry and request to re-schedule the inspection should safety concerns arise.
  • Given the space constraints, any customers that want to meet with a planner will need to schedule a virtual meeting.
  • Planning Commission, BZA, and HPC meetings will be held virtually for the month of July.
  • City staff will work with businesses and property owners to temporarily re-purpose parking and other areas for outdoor seating based upon temporarily reduced parking demand, availability of other nearby parking facilities and other factors.
  • We’re partnering with Downtown Grand Rapids Inc. (DGRI), business associations and other groups to increase the availability of outdoor seating for restaurants and bars as they reopen to dine-in service. Learn more about Outdoor Space Activation and Social Zones.

Online

Can't make it to City Hall? Many services are also available online.

Land Use


Permits


Complaints


Licenses


License Examinations


Administration


Other

All Online Services

Economic Development

In Person

  • The office will not be open for walk-ins, customers will need to make appointments to meet with staff in person.
  • The entire Economic Development team will continue to be available during normal office hours via phone or email and appointments for remote meetings can be made. Our general email is econdevshrd@grcity.us and the general line is 616-456-3431.

Engineering

In Person

  • We will be available for in-person services as-needed during regular office hours (Monday-Friday, 7:30am-4:00pm). Scheduling an appointment is encouraged to ensure the appropriate staff member(s) and/or materials are available and to minimize interactions on the floor at a given time.

Environmental Services

In Person

  • Meetings with visitors will be by appointment only.
  • Customers requiring assistance should start by contacting 3-1-1 so a service request can be submitted to the appropriate staff.

Online

Can't make it to City Hall? Many services are also available online.

All Online Services

Equity & Engagement

In Person

  • Meetings in the Executive Office will be by appointment only. Walk-ins can make a meeting through the plaza level ambassador.

  • The Mayor has resumed small in-person meetings but will continue to hold all large group meetings virtually. Appointments required due to calendar limitations.

Executive Office

In Person

  • Meetings in the Executive Office will be by appointment only. Walk-ins can make a meeting through the plaza level ambassador.

  • The Mayor has resumed small in-person meetings but will continue to hold all large group meetings virtually. Appointments required due to calendar limitations.

Fire Department Administration

In Person

  • The fire department has resumed scheduling Home Safety Assessment appointments. Contact 311 to schedule an appointment.

Online

Can't make it to City Hall? Many services are also available online.

All Online Services

Human Resources

Income Tax

In Person

  • From July 13th – July 31st, Income Tax payments can be processed on the Monroe Level of City Hall.
  • Individual and Corporate tax returns as well as first quarter estimated payments originally due April 30th are now due July 31st. Second quarter estimated payments due June 30th will also now be due July 31st. There are no changes to withholding due dates. 
  • Tax preparation assistance will be provided on the 3rd floor. Although walk-ins can be accommodated (8:00 AM - 5:00 PM Monday - Friday), appointments are encouraged due to limited space.
  • City of Grand Rapids continues to work with taxpayers to establish payment plans

Library

In Person

The Grand Rapids Public Library has developed a four-phased plan to reopen its eight buildings after Governor Whitmer’s Stay Home, Stay Safe order has been lifted.

In Phases I and II, buildings will be closed to the public. A date to reopen buildings with limited services (Phase III), has yet to be determined.


Phase I

  • Starting June 8, 2020, patrons can return material to outside book drops. Returned material will be heat treated and quarantined for 72 hours to prevent the spread of germs and other contaminants. Patrons will not be charged fines for overdue material.

Phase II

  • June 29, 2020 the new curbside holds pick up service, GRPL To Go, will begin. Library patrons will be able to place up to 25 holds in their GRPL account and pick them up at the location of their choice. The no-contact pick up can be done via their vehicle or walk up. Holds must be placed in advance and a patron will be contacted when they are ready for pick up. Patrons who had holds that were not picked up before the quarantine will still be able to retrieve their material through this service.
  • The library will also offer free printing services for patrons in Phase II. Patrons will be able to submit a document through a form and the library will print it and make it available for curbside pick-up.

Phase III

The Grand Rapids Public Library will reopen all of its locations starting October 12, 2020. GRPL’s buildings have been closed to the public since March in response to COVID-19.

During Phase III of the Reopening Plan, limited services will be available to the public, including:

  • Library account assistance
  • Public computers and WiFi
  • Reference questions
  • Holds pickup
  • Free printing, copying, and faxing
  • Material browsing in the stacks at all branch locations. The Main Library’s stacks will be closed but will offer a retrieval service.
  • Research by appointment only in the Grand Rapids History and Special Collections Department
  • GRPL To Go Curbside pick-up at select locations
  • Virtual programs

To ensure the safety of patrons and staff, masks will be required for entry and visits will be limited to 30 minutes. Buildings have been modified with plexiglass shields and signage to ensure social distancing. Other safety measures include limiting the number of people in buildings at one time and reduced open hours.

The complete GRPL reopening plan is available at www.grpl.org/reopen. The Grand Rapids Public Library is key to a dynamic, creative, livable city where people come together to learn and be heard.

Online

Learn more about the Grand Rapids Public Library.

All Online Services

Mobile GR

In Person

Starting Monday, July 13, the Mobile GR office will be open to walk-in customers and encourages customers to schedule an appointment.

Hours

Monday - Friday
8:00 am - 5:00 pm

Make an Appointment

To make an appointment or for assistance with account management contact us using the info below.

Email

mobilegr@grand-rapids.mi.us

Phone

616-456-4104

Drop Boxes

Customers can drop off payments and pick up and return access cards and validation tickets 24/7 via the Mobile GR drop boxes.


Mobile GR Service Details

  • Enforcement of metered parking areas resumed Monday, July 6, 2020.
  • Businesses can request Motu validations for their customers using the contact info listed above.
  • All Residential Parking Permits renewed through October 31,2020. Permit holders will receive renewal notices this fall.
  • We will temporarily suspend enforcing in the Residential Parking Permit (RPP) zones. All permits are extended at no cost to residents through October 31. RPP enforcement will resume Monday, August 3.
  • Existing free Temporary 15-minute parking pick up / drop off zones for restaurants and businesses will continue through July 31, 2020.
  • Monthly rent payments have been deferred to Fiscal Year 2021 for Mobile GR tenants.
  • Starting July 1, 2020, “No Parking Zone” fines will increase from $30 to $40.
  • Starting August 1, 2020, the city will resume impounding vehicles for unpaid tickets.

DASH

DASH Service will resume on May 26th, 2020 consistent with The Rapid’s next schedule change for summer service. Below is the new schedule:

Monday - Friday

6:30 am - 10:00 pm

Saturday

10:00 am - 10:00 am

Sunday

No Service

  • Frequency will remain the same – 8 minutes between coaches.
  • Sunday service is eliminated until further notice.
  • May 26th start date is not moveable due to The Rapid’s internal driver scheduling etc.
  • Customers are requested to wear masks on-board. Mobile GR and The Rapid will be placing messaging at stops and on-board to this effect in Spanish and English.
  • Social distancing will be encouraged on buses by placing signage on seats – current recommended capacity for DASH buses is 10 customers per coach which will be enforced by The Rapid. Relief buses may be sent out to pick up customers left behind due to social distancing requirements.

Office of the City Manager

In Person

  • Meetings in the Executive Office are by appointment only. Please email manager@grcity.us or call 616-456-3166 to schedule an appointment. Any walk-ins can request a meeting through the plaza level ambassador.

Online

Can't make it to City Hall? Many services are also available online.

All Online Services

Office of Public Accountability

In Person

Info Coming Soon!

Online

Can't make it to City Hall? Many services are also available online.

All Online Services

Office of Special Events

In Person

  • Application, permit, inspection, barricading and similar service fees for temporary outdoor seating areas will be waived in their entirety through July 31, 2020. Special Events equipment rental rates will be discounted for permitted Social Zones through July 31, 2020 according to the following schedule:
    • Fifty (50) percent discount for the period June 1 - June 30
    • Twenty-five (25) percent discount for the period July 1 - July 31
    • No discount after July 31, 2020
  • Special Events permits are being issued with the following criteria:
    • Following current Executive Orders regarding mitigating measures attendance not to exceed 100 people and those not part of the same household maintain six feet of distance from one another.
    • Emergency Action plan must be submitted with all special event permit applications detailing the plan to control capacity at your event and to enforce mitigating measures such as social distancing, sanitization and hygiene procedures, and distribution of PPE such as masks and hand sanitizer to comply with current Executive Orders.
  • Virtual meetings are preferred
    • Meetings by appointments will be accommodated on specific dates
    • Walk-ins may be accommodated if no other meetings are in progress
  • OSE Review Meetings will be held virtually through August.
  • Social District Zones will be permitted as special events. See the Outdoor Space Activation and Social Zones page for more information.

Our Community's Children

In Person

Info Coming Soon!

Parks & Recreation

In Person

All parks, dog parks, and trails remain open. Sporting courts, playgrounds, exercise equipment, splash pads, picnic shelters, and grills are open with physical distancing guidelines.

Residents should refrain from playing sports with people outside of their household and from gathering in groups more than 10 people.

Re-Opening Amenities

The following amenities are available to the community:

  • Basketball Courts (subject to change based on community behavior)
  • Bike Polo Courts
  • Futsal Courts
  • Pickleball Courts (subject to change based on community behavior)
  • Tennis Courts
  • Volleyball Courts
  • Disc Golf
  • Soccer Fields
  • Baseball and Softball Fields
  • Skateboarding Features
  • Exercise Equipment
  • Picnic Shelters & Picnic Tables
  • Grills
  • Playgrounds

Restrooms

The restrooms at the following parks are open and cleaned at the end of each day per current CDC guidelines:

  • Aberdeen Park
  • Canal Park
  • Garfield Park
  • Joe Taylor Park
  • Martin Luther King Park
  • Richmond Park
  • Riverside Park
  • Rosa Parks Circle
  • Sixth Street Park
  • Wilcox Park

In addition, all parks with a splash pad have a portable restroom on-site. As our staff capacity expands to allow for daily cleaning of all restrooms, more will open. 


Amenities Remaining Closed

The following amenities will remain closed until further notice:

  • Drinking Fountains
  • Enclosed Shelters and Community Gyms
  • Pools

Facility Rentals

Facility rentals (for outdoor shelters only) are available.


Golf Course

The Indian Trails Golf Course will remain open in a manner that protects customers and employees consistent with current Executive orders and any future orders regarding golf course operations in Michigan, including that carts will be permitted to be used by players.


Burials

Burials will continue to be conducted, so long as people who are not part of the same household maintain six feet of distance from one another and the assemblage consists of no more than 100 people. If the funeral service or gathering is conducted in an enclosed space, no more than 10 people who are not part of the same household may gather and face coverings must be used.

Police Department

In Person

  • Customers requesting a fingerprinting or live-scan will be required to go through a health screening and wear a mask. (Employee will also be wearing PPE including a N-95 mask)
  • Anyone refusing the health screen or not wearing a mask will be refused this service.
  • Individuals coming to the Police Department to recover lost or stolen property will no longer be brought back beyond the lobby. All information/transactions will be conducted behind the glass.
  • If the property is too large to be slid under the glass partition, the Officer will don the proper PPE and the items are handed to the individual.

Public Works

In Person

Cart Tipping Fee Increase

Starting July 1, 2020, cart tipping fees will increase (first increase in 4 years)

  • 32 gallon - $3.05 to $3.15
  • 64 gallon - $5.10 to $5.25
  • 96 gallon - $7.15 to $7.35

Cart Services

Starting July 1, 2020:

  • Cart swaps will resume
  • Collection of carts with a negative balance will resume

Yard Waste

  • The City's Yard Waste Drop-off Site has resumed normal hours, 9:00 am - 6:00 pm, Monday - Saturday.

Online Orders for Refuse Product

Customers can order blue refuse bags and yellow yard waste tags from the city website until further notice.

Other Products

The following products are available for purchase at the 311 Customer Service Window in the Monroe Level Lobby of City Hall Monday - Friday from 9:00 am - 3:00 pm.

  • Yard Waste Bags ($2.50/bag)
  • Yard Waste Bulk Tags ($2.50/tag)
  • Yard Waste Cart Tags ($6.00/tag)
  • Blue Refuse Bags ($3.00/bag)
  • Appliance Tag ($25.00/tag)
  • Bulk Item Tag ($20.00/tag)

Purchasing

In Person

  • Much of the business with outside vendors can be conducted through the vendor self-service website.
  • In-person business is being accommodated through appointments

Online

Can't make it to City Hall? Many services are also available online.

All Online Services

City Treasurer

In Person

The Treasurer’s Office is open for walk in customers. Staff will be wearing personal protective equipment and stations will be set 6 ft apart to help customers maintain a safe social distance.


Other Payment Options

We encourage our customers to take advantage of the multiple payment options available that have no convenience fee:

  • GR PayIt
  • Official Payments – 877-495-0333
  • City of Grand Rapids Drop Box on Ottawa Avenue –will be checked at least once per day. We will monitor the volume and empty more frequently if needed.
  • US Postal Service

Contact Info

You can reach Treasurer staff by email or phone.

Email

grtreasurer@grcity.us

phone

616-456-3020.


Property Taxes

There will be no changes to the billing, collection, or due dates for property taxes.

  • Property taxes are due 7/31/20

Past Due Accounts

  • Past due accounts transferred to collection agency (EOS USA) August 1 (tickets, accounts receivable, and miscellaneous receivables)

Water System

In Person

Water Shutoffs Remain Suspended

  • We have suspended water shutoffs until further notice. This includes services that were restored due to non-payment. You are still required to pay water and sewer bills in a timely manner. Failure to do so may result in service termination, assessment of late fees or outstanding balances being added to your taxes.

Water and Sewer Bill Payment Assistance

  • For water payment assistance, contact Kent County Community Action at 616-632-7950.

Limited Appointments

  • Starting Monday, July 13, 2020, cross connection inspections and meter replacements in all properties will return to normal schedule
  • Our facility at 1900 Oak Industrial Dr will be open, but it is strongly encouraged that customers schedule appointments.
  • Issuance of hydrant connectors continue by appointment only.
  • Tours of the Lake Michigan Filtration Plant will be available on a limited basis and for limited group sizes.
  • Flow tests remain unchanged and can be requested online.